Ecommerce Manager

Position is E-Commerce Manager, MEALocation: Dubai, UAE

The Role

-Reporting to Omnichannel Director , the E-Commerce Manager will be responsible for the performance and execution of E-commerce business across the region. The role combines commercial ownership, digital trading, consumer experience, analytics, and cross-functional collaboration to drive profitable growth and strengthen direct to consumer business

Key Responsibilities

• Commercial Performance & Digital Trading
• Drive sales, profitability, and growth across E-commerce channels in the Middle East.
• Own the digital trading calendar, promotional activities, and seasonal campaigns.
• Monitor and optimize key performance indicators, including traffic, conversion rate, average order value, and revenue.
• Identify opportunities to improve commercial performance and enhance consumer engagement.
• Customer Experience :-Champion a consumer-centric approach across all digital touchpoints.
• Continuously optimize the online customer journey to improve engagement, conversion, and retention.
• Partner with Marketing, Customer Service, and Operations teams to deliver a seamless and consistent consumer experience.
• Product & Merchandising :-Collaborate closely with Merchandising teams to ensure the right product assortment, visibility, and inventory availability online.
• Support product launches, seasonal campaigns, and key commercial initiatives.
• Analyze product performance and provide recommendations to maximize sales opportunities and improve category performance.
• Analytics & Insights :-Monitor business performance and translate data into actionable insights and recommendations.
• Prepare regular reports, dashboards, and business reviews for regional and global stakeholders.
• Support forecasting, budgeting, and business planning processes.
• Cross-Functional Collaboration :-Work closely with Marketing, Merchandising, Supply Chain, Finance, Customer Service, and Technology teams to ensure successful execution of business priorities.
• Coordinate with regional and global stakeholders to align local initiatives with the overall digital commerce strategy.
• Foster strong collaboration across functions to drive business growth and operational excellence.

What We Are Looking For

Bachelor’s degree in Business Administration, Marketing, Digital Commerce, or a related field.

Minimum 5 years of experience in E-commerce, Digital Commerce, Online Trading, or a similar commercial role.

Strong commercial acumen with a proven track record of driving online sales growth and business performance.

Experience within the retail, fashion, footwear, lifestyle, or consumer goods industry is preferred.

Strong analytical skills with the ability to translate data into clear business actions and recommendations.

Excellent stakeholder management, communication, and presentation skills.

Experience working within a regional or multi-market environment is an advantage.

Strong command of written and spoken English, Arabic would be a plus.A proactive, collaborative, and consumer-focused mindset with the ability to thrive in a dynamic environment.