Customer Operations Program Manager

Opentext - The Information CompanyOpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.AI-First.

Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT

• A Program Manager role at Open
• Text is more than just a job—it's an opportunity to shape how people learn, adapt, and succeed.
• As a key contributor, you'll be instrumental in driving training and enablement strategies, leading business readiness efforts, and delivering cross-functional programs that support organizational transformation.
• By creating impactful learning experiences, improving operational processes, and guiding the adoption of new tools, technologies, and ways of working, you'll help teams navigate change with confidence.
• This role is ideal for someone who brings together instructional design expertise, program management excellence, and a passion for continuous improvement to deliver measurable business results.
• What

The Role

OffersTraining Design & Development Design, develop, and maintain comprehensive training programs, learning materials, and enablement content for both technical and business audiences. Create engaging learning experiences, including instructor-led training, self-paced courses, job aids, process documentation, knowledge articles, videos, and quick reference guides.

Translate complex technical concepts into clear, accessible, and actionable business-focused content. Measure training effectiveness and continuously enhance learning programs based on feedback, adoption metrics, and business outcomes.

Business Readiness & Change Enablement Develop and execute business readiness strategies that support organizational change, process transformation, and technology implementations. Assess organizational impacts and identify readiness requirements across stakeholder groups. Create and implement communication, adoption, and enablement plans that drive successful deployment and user engagement.

Partner with business leaders, operational teams, and technical stakeholders to ensure readiness activities align with program objectives and business goals.

Process Improvement Analyze existing business processes and identify opportunities to improve efficiency, quality, customer experience, and operational effectiveness. Facilitate process mapping, workflow design, and continuous improvement initiatives across cross-functional teams. Develop and maintain standardized operating procedures, governance frameworks, and process documentation.

Monitor process performance and recommend enhancements based on data analysis, stakeholder feedback, and business needs.

Program Management Lead and coordinate cross-functional programs and strategic initiatives from planning through execution, adoption, and sustainment. Develop project plans, timelines, milestones, risk mitigation strategies, and status reporting mechanisms to support successful delivery. Manage stakeholder engagement and communications across multiple teams and organizational levels.

Identify dependencies, manage risks and issues, and drive resolution activities to ensure programs remain on track and achieve intended outcomes.

What It Takes Bachelor’s degree in Business, Education, Organizational Development, Communications, Information Technology, or a related field, or an equivalent combination of education and experience. 5+ years of experience in training and enablement, business readiness, change management, process improvement, program management, or related areas, preferably within fast-paced technology, operations, product, or transformation environments.

Demonstrated expertise in instructional design, adult learning principles, and developing business-focused learning and enablement content. Proven program and project management skills, with the ability to manage multiple priorities, lead cross-functional initiatives, and drive results in complex environments.

Exceptional communication, facilitation, analytical, and problem-solving skills, with the ability to translate complex technical concepts into clear, actionable business communications. Strong stakeholder management and influencing skills, with experience collaborating effectively across teams and organizational levels without direct authority.

Preferred Qualifications

• Experience supporting technology transformations, platform implementations, operational excellence, or organizational change initiatives.
• Familiarity with learning management systems (LMS), content authoring tools, and collaboration platforms.
• Professional certifications such as PMP, Agile, Prosci, or other relevant credentials.
• One Last Thing
• Open
• Text is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned.
• Open
• Text's commitment to diversity and inclusion surpasses legal requirements, evident in our

Equal Employment Opportunity

Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation

At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. A summary of those benefits can be found on our Why Join Us page.

As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range

$72,160 - $108,240; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications.

These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.