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Dubai Airport Customer Service Roles Jobs 2026

Dubai Airport Customer Service Roles Jobs 2026 are a great opportunity for candidates who want to build a professional career in the aviation industry with one of the most respected airline groups in the world. Emirates Group is offering customer service career opportunities in Dubai across Emirates Airport Services, dnata, Marhaba Services, and the Contact Centre.

This opportunity is suitable for candidates who enjoy meeting people, helping travellers, working in a multicultural environment, and building a long-term career in airport operations or customer support. Emirates Group is known for its high service standards, international work culture, and excellent travel-related employee benefits.

Selected candidates will receive training, including system training and customer service skills, before being assigned to suitable departments across the group. These roles are available for both full-time and part-time opportunities, giving candidates more flexibility based on their lifestyle and career goals.

About Emirates Group Careers

Emirates Group is one of the leading aviation and travel service companies in the world. The group includes Emirates Airline, one of the largest international airlines, and dnata, one of the world’s major air services providers. With its headquarters in Dubai, Emirates Group offers employees the chance to work in a fast-paced, modern, and international environment.

Working with Emirates Group gives candidates exposure to airport operations, passenger handling, travel services, customer support, sales, and service excellence. For many job seekers, Emirates Group Careers are considered a strong career path because of the company’s global reputation, structured training, and growth opportunities.

Available Job Vacancies

Emirates Group has announced customer service career opportunities under different departments. The available roles include:

1. Airport / Customer Service Agent – Emirates and dnata

The Airport / Customer Service Agent role is a front-line customer-facing position based at Dubai International Airport. Candidates selected for this role will assist passengers during check-in, boarding, arrivals, baggage services, and other airport service points.

This role is ideal for candidates who are confident, friendly, professional, and able to handle passengers from different countries and cultures. Airport Customer Service Agents are often one of the first people passengers meet at the airport, so strong communication and a positive attitude are very important.

In this position, employees may assist families, VIP passengers, unaccompanied minors, connecting passengers, and travellers who need extra support. This role also helps candidates build strong airport operations knowledge and customer service experience.

2. Marhaba Service Agent

The Marhaba Service Agent role focuses on providing a personalized airport experience to guests. Marhaba agents support passengers through important airport touchpoints such as check-in, immigration, boarding, baggage services, and arrival assistance.

This job is suitable for candidates who enjoy providing premium customer service and helping passengers feel comfortable during their airport journey. Marhaba Service Agents may assist VIP customers, families, unaccompanied minors, and passengers who need special care or additional support.

This role can help candidates grow in airport hospitality, customer experience, guest relations, and aviation service operations.

3. Customer Sales and Service Consultant – Contact Centre

The Customer Sales and Service Consultant role is a contact centre-based position where selected candidates will support Emirates customers through different communication channels. This may include helping customers plan their travel, answering queries, providing product information, and resolving service-related concerns.

This role is perfect for candidates with strong communication skills, customer service experience, and a sales-focused mindset. Since the Contact Centre represents the voice of Emirates, candidates must be professional, patient, confident, and able to provide accurate information.

Employees in this role can develop skills in communication, problem-solving, sales support, customer care, and digital service handling.

Job Details

Job Information Details

Company Name Emirates Group

Job Location Dubai, United Arab Emirates

Industry Aviation / Airline / Airport Services

Job Category Customer Service / Airport Operations / Contact Centre

Available Roles Airport Customer Service Agent, Marhaba Service Agent, Customer Sales and Service Consultant

Qualification High School / A Levels

Experience Relevant customer service experience is an advantage

Job Type Full-Time and Part-Time Opportunities

Salary Attractive salary and benefits as per company policy

Application Mode