Ticketing Agent

About The Opportunity

A dynamic logistics and freight forwarding firm operating across the UAE, we specialize in end-to-end import/export operations, customs coordination, and global cargo management. Our team thrives on precision, speed, and client-first service—ensuring seamless cross-border movement of goods for SMEs and multinational clients.

We’re scaling our operations team and seeking a highly organized, customer-focused Ticketing Agent to support our growing air and sea freight bookings.

Role &

Responsibilities

• Process and validate air and ocean freight booking requests, ensuring accurate documentation and compliance with carrier and customs regulations.
• Issue and manage e-tickets, manifests, and shipping instructions for domestic and international freight movements.
• Coordinate with airlines, shipping lines, customs brokers, and internal logistics teams to confirm space, rates, and transit timelines.
• Maintain real-time updates in our TMS (Transportation Management System) and respond to client inquiries regarding shipment status.
• Resolve booking discrepancies, reschedule cargo, and escalate issues to supervisors with detailed action reports.
• Ensure all ticketing records comply with IATA, ICAO, and local UAE port authority guidelines.
• Skills &

Qualifications

• Must-Have
• IATA certification (or actively pursuing)
• Experience with freight booking systems (e.g., Cargo
• Wise, Magenta, or similar TMS)
• Proficiency in Microsoft Excel (vlookup, pivot tables, data entry)
• Strong familiarity with air/sea freight documentation (AWB, BL, CN22, etc.)
• Fluency in English (written and verbal)
• Ability to interpret ICAO/IATA codes and global port/route mapping
• Preferred
• Basic Arabic language skills (for regional communication)
• Experience with UAE Port Authority or customs documentation systems
• Knowledge of Incoterms 2020 and freight forwarding operations
• Benefits & Culture Highlights
• Fast-paced, performance-driven environment with direct exposure to global logistics networks.
• Opportunities for cross-functional exposure across customs, operations, and client services.
• Growth path to Freight Coordination or Operations Supervisor roles within 12–18 months.

Skills

• operations,ticketing agent,documentation