Service Delivery Manager-Functional (Retail ERP) || Atlanta, GA - ONSITE

Service Delivery Manager-Functional (Retail ERP)

Location: Atlanta, GA Duration: 6 months

Competencies

6-8+ years experience Merchandising Retail - Operations SCM Sales Order Management

Role Description

• Service Delivery Manager-Functional (Retail ERP)
• Strong hands-onin Jesta Vision modules (at least two of Merchandising, Inventory/WMS, Store/POS, Order Management/Omni). End-to-end retail process knowledge item onboarding, pricing promotions, procure-to-pay, order-to-cash, store ops, returns, stock reconciliation, seasonal planning.
• Familiar with Home Furniture nuances configurable products, made-to-order, special orders, delivery installation, capacity scheduling, NDR/returns handling.
• Technical
• Proficiency in SQL (queries, joins, troubleshooting data issues). Experience with integrations EDI (850/855/856/810), REST/SOAP APIs, SFTP/file drops, message queues.
• Comfort with log analysis, batch schedulers, and job monitoring tools.
• Exposure to reporting/BI (e.g., building extracts or validating KPIs) and Excel for analysis.

Competencies

Merchandising Retail - Operations SCM Sales Order Management Experience (Years): 6-8

• Essential Skills: Functional (Retail ERP)
• Strong hands-on in Jesta Vision modules (at least two of Merchandising, Inventory/WMS, Store/POS, Order Management). End-to-end retail process knowledge item onboarding, pricing promotions, procure-to-pay, order-to-cash, store ops, returns, stock reconciliation, seasonal planning.
• Familiar with Home Furniture nuances configurable products, made-to-order, special orders, delivery installation, capacity scheduling, NDR/returns handling.
• Technical
• Proficiency in SQL (queries, joins, troubleshooting data issues). Experience with integrations EDI (850/855/856/810), REST/SOAP APIs, SFTP/file drops, message queues.
• Comfort with log analysis, batch schedulers, and job monitoring tools.
• Exposure to reporting/BI (e.g., building extracts or validating KPIs) and Excel for analysis.

Provide L2/L3 support for Jesta Vision Suite modules (Merchandising, Inventory/WMS, Store/POS, Order Management). Troubleshoot and resolve issues related to item setup, pricing, purchase orders, receipts, allocations, inventory adjustments, sales orders, returns, and transfers. Monitor and maintain interface queues, batch jobs, and integrations with eCommerce platforms, payment gateways, 3PLs, and finance systems.

Execute minor enhancements, configuration changes, and data fixes with proper approvals. Collaborate with business users to gather requirements, prepare functional specifications, and coordinate with technical teams for solution delivery. Support patching, upgrades, SIT/UAT, and regression testing. Maintain SOPs, runbooks, and knowledge base for ERP processes.

Skills

Acceptance Testing, Analysis Skills, Application Programming Interface (API), Business Intelligence, Customer/Client Research, Delivery Management, ERP (Enterprise Resource Planning), Electronic Data Interchange (EDI), Financial Systems, Furniture, Identify Issues, Knowledge Base, Merchandising, Messaging Middleware, Onboarding, Order Delivery, Order Management, Order to Cash, Performance Metrics, Pricing, Problem Solving Skills, Procure to Pay/Purchase to Pay (P2P), Purchase Orders, REST (Representational State Transfer), Reconciliation, Regression Testing, Requirements Management, Retail, Retail Management, Retail Merchandising, Retail Operations, SOAP (Simple Object Access Protocol), SQL (Structured Query Language), Sales, Secure/SSH File Transfer Protocol (SFTP), Service Delivery, Software Patches, Standard Operating Procedures (SOP), Third-Party Logistics (3PL), eCommerce

About the Company

Ace Stack