Technical Delivery Lead – ServiceNow CMDB / ITOM _ Philadelphia, PA.

On-Site: Technical Delivery Lead – ServiceNow CMDB / ITOM _ Philadelphia, PA.

Location: Philadelphia, PA

Contract: 12 Months

Job Summary

We are seeking an experienced Technical Delivery Lead with deep expertise in ServiceNow CMDB (Configuration Management Database) and IT Operations Management (ITOM) to lead the delivery of enterprise-scale ServiceNow implementations.

The ideal candidate will manage technical teams, oversee project execution, ensure adherence to CSDM best practices, and drive successful implementation of Discovery, Service Mapping, Event Management, and CMDB governance initiatives.

This role requires strong leadership, stakeholder management, technical architecture knowledge, and hands-on experience delivering complex ServiceNow ITOM solutions.

Key Responsibilities

• Lead end-to-end delivery of ServiceNow CMDB and ITOM projects from planning through production deployment.
• Manage technical teams consisting of ServiceNow Developers, Architects, CMDB Engineers, Discovery Engineers, and Business Analysts.
• Drive implementation of:
• CMDB
• Discovery
• Service Mapping
• Event Management
• Cloud Discovery
• Orchestration
• Operational Intelligence (preferred)
• Ensure CMDB aligns with ServiceNow Common Service Data Model (CSDM).
• Establish CMDB governance, data quality standards, reconciliation rules, and lifecycle management.
• Oversee Discovery schedules, MID Server deployments, credential management, and troubleshooting.
• Ensure accurate service mapping for business-critical applications.
• Collaborate with Infrastructure, Network, Cloud, Security, and Application teams for configuration data integration.
• Review technical designs and ensure adherence to ServiceNow best practices.
• Provide technical leadership during solution architecture, development, testing, deployment, and hypercare.
• Manage project risks, dependencies, issues, and escalations.
• Conduct sprint planning, technical reviews, and release planning using Agile methodologies.
• Mentor technical teams and conduct code reviews.
• Coordinate with enterprise architects and business stakeholders to align delivery with organizational objectives.
• Drive continuous improvement initiatives for CMDB health and ITOM maturity.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• 10+ years of IT experience.
• 5+ years of ServiceNow implementation experience.
• 4+ years leading enterprise CMDB/ITOM delivery programs.
• Strong leadership and stakeholder management experience.
• Experience delivering multiple large-scale ServiceNow implementations.

Required Technical Skills

ServiceNow

• CMDB
• ITOM
• Discovery
• Service Mapping
• Event Management
• MID Server Administration
• IntegrationHub
• Flow Designer
• Business Rules
• Script Includes
• ACLs
• Client Scripts
• UI Policies
• Workflows
• REST APIs
• SOAP APIs

CMDB Expertise

• CSDM Framework
• Identification & Reconciliation Engine (IRE)
• CMDB Health Dashboard
• Data Certification
• Data Manager
• Configuration Item Lifecycle
• Data Governance
• Relationship Modeling

IT Infrastructure

• Windows
• Linux/Unix
• VMware
• Active Directory
• DNS
• Load Balancers
• Storage
• Network Devices
• Cloud Infrastructure

Cloud Platforms

• AWS
• Microsoft Azure
• Google Cloud Platform (GCP)

Integrations

• SCCM / MECM
• Microsoft Intune
• VMware vCenter
• Azure AD
• AWS APIs
• Monitoring tools (SolarWinds, Dynatrace, AppDynamics, Splunk, etc.)

Leadership Responsibilities

• Lead cross-functional delivery teams.
• Manage project timelines and deliverables.
• Coordinate with Product Owners, Scrum Masters, Architects, and Infrastructure teams.
• Present project status to senior leadership.
• Resolve technical blockers and delivery risks.
• Ensure adherence to SDLC and Agile methodologies.
• Drive resource planning and technical mentoring.

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Implementation Specialist – Discovery
• ServiceNow Certified Implementation Specialist – Service Mapping
• ServiceNow Certified Implementation Specialist – Event Management
• ServiceNow Certified Technical Architect (CTA) (preferred)
• ITIL Foundation Certification
• PMP, Scrum Master, or SAFe Certification (preferred)