Business Process Analyst (Full Time, Hybrid)

The City of Austin Employees’ Retirement System (COAERS) mission is to provide our members with their promised benefits. We are driven to be best-in-class, passionate about service excellence, and committed to creating a welcoming environment where everyone can excel by leveraging our skillset, experiences, and backgrounds.

Your Opportunity

Reporting to the IT Manager, the Business Process Analyst’s primary role is to plan, design, develop, and implement efficient business, financial, and operations systems in support of the COAERS mission.

You would bring experience and proficiency in both business operations and information technology, optimizing an organization’s technology through improvements to existing applications and processes or through acquiring new technology and adapting to new processes. You will develop internal workflows to maintain appropriate financial controls for the review and approval of transactions.

You will utilize both traditional process management fundamentals and emerging Artificial Intelligence (AI) capabilities to help shape technology solutions that enhance COAERS operational efficiency. You may also assist with traditional IT functions including, but not limited to, helpdesk functions, network maintenance, and cybersecurity.

Your Main Responsibilities

Strategy & Planning

• Meet with decision makers, systems owners, and end users to define business, financial, and operations requirements and systems goals, and identify and resolve systems issues.
• Identify, review, and analyze the effectiveness and efficiency of existing workflows/systems and develop strategies for improving or further leveraging these systems.
• Lead design sessions in prototyping new workflows/systems for the purpose of enhancing business processes, operations, and information process flow.
• Identify and define organizational requirements for the purpose of process efficiency, data analysis, and interpretation.

Acquisition & Deployment

• Collaborate in the identification, planning, design, development, and deployment of new applications and enhancements to existing applications.
• Conduct research on software and hardware products to justify recommendations and to support purchasing efforts.

Operational Management

• Prepare and deliver reports, recommendations, or alternatives that address existing and potential trouble areas in operating systems across the organization.
• Create workflow/system design proposals.
• Perform cost-benefit and return on investment analyses for proposed workflows/systems to aid management in making implementation decisions.
• Ensure compatibility and interoperability of in-house computing systems.
• Create workflows/systems models, specifications, diagrams, and charts to provide direction to system programmers.
• Coordinate and perform in-depth tests, including end-user reviews, for modified and new workflows/systems, and other post-implementation support.
• Provide orientation and training to end users for all modified and new systems.

Secondary Responsibilities

• Knowledge and experience with basic technical IT functions, including helpdesk support, information system management, network administration, and cybersecurity.

Compensation and Benefits

The starting salary will be between $87,000 to $105,000 annually with the actual compensation corresponding to the experience level and credentials of the candidate within the parameters of public sector compensation. An excellent benefits package is available, including medical, dental, vision, sick and vacation leave as well as a defined benefit retirement plan, which guarantees an income for life once vested.

Parking is provided.

Work Location

COAERS offers a hybrid work schedule, meaning this position will work in an office environment with opportunities to work remotely.

During the initial training period (usually 3 months), the work location is in-person Monday through Friday at 4700 Mueller Blvd, Austin TX. After the training period is successfully completed, work is hybrid with three days in-person at 4700 Mueller Blvd, Austin TX and two days per week remote. Work location is subject to change at the supervisor's discretion.

How to Apply

A cover letter is a requirement to be considered. Submit your resume and cover letter via this platform OR by email to recruiting@coaers.org. The subject line should be formatted as follows: Business Process Analyst – First Name Last Name.

COAERS is an equal opportunity employer and does not discriminate in employment opportunities or practices on the basis of any characteristic protected by federal law. We are committed to a recruitment process that is accessible. If you require reasonable accommodation during the recruitment process, please indicate this in your application.