Identity Services Business Analyst

We are seeking an experienced Business Analyst with a background in identity and authentication programs to join a large, complex enterprise organization.

In this role, you will be embedded within a team building a next-generation, centralized authentication platform. You will gather and document requirements, map current-state identity journeys, and translate business needs into clear specifications for engineering and architecture teams.

The ideal candidate has experience navigating the governance and change-management requirements of a large global organization and is comfortable working across business, security, and technology teams. Experience in banking, financial services, or another highly regulated industry is a plus.

Key Responsibilities

• Elicit, document, and manage business and functional requirements for identity and authentication workflows, including login, multi-factor authentication, account recovery, and credential consolidation.
• Analyze and map current-state identity journeys, documenting pain points, embedded business logic, and integration dependencies.
• Translate business requirements into user stories, process flows, and functional specifications for engineering and architecture teams.
• Partner with identity architects, UI developers, and security engineers to validate that proposed solutions meet business and compliance requirements.
• Support the design and documentation of the identity Abstraction Layer, ensuring application team requirements are captured and reflected in the vendor-agnostic integration model.
• Facilitate workshops and working sessions with business and technology stakeholders to gather requirements and drive alignment.
• Maintain a requirements traceability matrix and ensure requirements are tracked throughout delivery.
• Identify gaps, risks, and dependencies across workstreams and escalate them appropriately.
• Produce clear, well-organized documentation, including business requirements documents, user stories, process maps, meeting summaries, and functional specifications.

Required Qualifications

• 4+ years of experience as a Business Analyst on technology programs
• Experience supporting identity, authentication, or access management initiatives -- including familiarity with concepts such as SSO, MFA, OAuth 2.0, OIDC, or federation
• Demonstrated ability to gather and document requirements in complex, multi-stakeholder environments
• Proficiency in producing business requirements documents, user stories, process flows, and functional specifications
• Strong facilitation and communication skills -- able to work across business, security, and engineering audiences

Preferred Qualifications

• Experience supporting identity platform modernization, migration, or consolidation programs.
• Familiarity with identity vendors such as Ping Identity, Transmit Security, Okta, ForgeRock, or similar platforms.
• Experience with credential consolidation or single sign-on programs spanning multiple products or business lines.
• Experience supporting mobile authentication or SDK integration programs.
• Previous experience in financial services, online banking, healthcare, government, or another highly regulated environment.
• Experience supporting high-stakes, consumer-facing digital products.
• CBAP, PMI-PBA, or an equivalent Business Analyst certification.

Contractor Requirements

• Must be based in the United States.
• Must be authorized to work in the United States without sponsorship.
• Must be able to pass a background check.