Senior Business Analyst / Technical Writer

Role: Senior Business Analyst / Technical Writer

Job Location: Raleigh, NC (Local candidates only)

Must-Have Skills

• Business Analysis
• Documentation
• Gap Analysis
• Procurement
• RFP Development
• System Analysis
• Testing
• Technical Writing / Meeting Notes (TA Notes)

Position Overview

Our client is seeking a Senior Business Analyst / Technical Writer to support the business process analysis, requirements gathering, procurement, and implementation of the Data Modernization Initiative project.

Required Skills (7+ Years Unless Otherwise Specified)

• Extensive experience in business systems analysis techniques and testing methodologies.
• Strong experience gathering business requirements and developing business rules, process flows, and functional specifications.
• Proven expertise in business process design, definition, and process re-engineering.
• Hands-on experience with Business Analysis methodologies and problem-solving techniques.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Visio) and Microsoft Project.
• Excellent verbal and written communication skills.
• Experience developing procurement-related documentation, including RFPs and evaluation criteria.
• Strong analytical skills with exceptional attention to detail.
• Demonstrated leadership, proactive problem-solving, and team collaboration skills.
• Experience creating Context Diagrams and Functional Decomposition models (5+ years).

Preferred Skills

• Experience working with State Government (2+ years).
• Healthcare industry experience (3+ years).
• Experience supporting Public Health initiatives.

Key Responsibilities

• Conduct stakeholder analysis, market research, and business process analysis.
• Gather, analyze, document, and validate business, functional, and technical requirements.
• Identify and document current-state and future-state business processes.
• Develop business process models, process workflows, use cases, user stories, acceptance criteria, and wireframes.
• Create Context Diagrams, Functional Decomposition diagrams, Entity Relationship Diagrams (ERDs), Data Dictionaries, and System Context Diagrams.
• Perform gap analysis and maintain Requirement Traceability Matrix (RTM).
• Support procurement activities by preparing business analysis deliverables, RFP documentation, and evaluation criteria.
• Perform functional, integration, and User Acceptance Testing (UAT), including developing test scenarios and test cases.
• Support system implementation and go-live activities.
• Prepare project documentation, reports, meeting minutes, user documentation, and other project artifacts.
• Collaborate with project managers, developers, business stakeholders, and end users to ensure solutions meet business requirements.
• Author Agile deliverables, including user stories, test scripts, and related documentation.
• Follow PMO Business Analysis and Project Management methodologies and participate in PMO meetings.
• Travel within the Raleigh area as needed for project meetings.

Additional Qualifications

• Experience documenting functional requirements and technical specifications for new and existing applications.
• Excellent technical writing, communication, negotiation, and relationship-building skills.
• Strong understanding of SDLC concepts and software development processes.
• Knowledge of PMI PMBOK® standards and Business Analysis best practices.
• Experience advising customers on application customization strategies and interface design.
• High-level understanding of application development, database concepts, and system design.
• Ability to manage multiple workstreams with aggressive timelines.
• Knowledge of IT Service Management (ITSM) principles and best practices.
• Strong experience with SharePoint, including sites, libraries, lists, groups, and end-user functionality.
• Hands-on experience with healthcare data reporting systems is required.

Skills

Acceptance Testing, Agile Programming Methodologies, Analysis Skills, Best Practices, Bid Analysis, Business Analysis, Business Development, Business Model, Business Processes, Business Solutions, Communication Skills, Database Technology, Detail Oriented, Documentation, Functional Decomposition, Functional Requirements Document (FRD), Functional Testing, Gap Analysis, Healthcare, IT Service Management (ITSM), Leadership, Market Research, Meeting Minutes, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Microsoft Project, Microsoft SharePoint, Microsoft Visio, Microsoft Word, Negotiation Skills, Presentation/Verbal Skills, Problem Solving Skills, Process Analysis, Process Development, Process Engineering, Process Flow, Process Modeling, Project Management Body of Knowledge (PMBOK), Project/Program Management, Proposal Development, Public Health, Purchasing/Procurement, Quality Assurance Methodology, Requirements Management, Software Development, Software Development Lifecycle (SDLC), State Government, Systems Analysis, Team Player, Technical Support, Technical Writing, Test Case, Test Plan/Schedule, Test Scenario, Test Scripts, Traceability, Use Cases, Willing to Travel, Wireframes, Writing Skills

About the Company

SMX USA