Sales Manager - Mercedes-Benz (460)

MSL Motor Group, a family-owned business since 1959, is dedicated to our employees' growth through exceptional training and development programs. We take immense pride in the talented team we have established and continue to expand. At MSL Motor Group, we offer not just a job but a long-term career.

Our team of over 250 employees thrives in a positive working environment, benefiting from continuous development, opportunities for progression, and competitive remuneration packages.

Mercedes-Benz South Dublin, a principal dealer for Mercedes-Benz in Ireland and a proud member of the MSL Motor Group which upholds an esteemed reputation for exceeding the highest standards of the Mercedes-Benz brand. Our success is driven by our motivated and satisfied staff.

Mercedes-Benz South Dublin is the first MAR20X dealership in the country which is a comprehensive strategy aiming to exceed customer expectations and streamline processes for sales and service. With a focus on customer needs, it introduces efficient service structures, digital solutions, and standardized processes, resulting in improved customer experience and operational efficiency.

Mercedes-Benz South Dublin is seeking an experienced and proactive Sales Manager to oversee the sales operation. Reporting directly to the General Manager, the successful candidate will lead a highly skilled team, drive profitability, exceed performance targets, and ensure exceptional customer service.

To thrive in this senior management role, you must have a distinguished track record of accomplishments that reflect your natural leadership abilities. Additionally, your substantial experience in the retail motor industry will be invaluable.

Key Duties

Responsibilities

• To Include Cultivating a high-performance, collaborative, and empowered leadership culture, effectively influencing and engaging with stakeholders at all organisational levels.
• Establishing and nurturing a robust sales team, focused on efficient processes and exceptional customer service.
• Skilfully negotiating and agreeing on yearly sales targets with distributors.
• Demonstrating excellence in operational performance across all key indicators, encompassing sales, aftersales, people management, safety, quality, service, efficiency, and cost-effectiveness.
• Ensuring strict adherence to group policies and processes, as directed by the Head of Commercial Operations.
• Upholding unwavering compliance with Mercedes-Benz brand standards and adeptly navigating through the audit process.
• Safeguarding compliance with Health and Safety Legislation and ISO accreditation standards.
• SIGNIFICANT COMPETENCIESDRIVING RESULTS Instils a sense of urgency in the dealership team to deliver on sales, customer experience and profitability.
• Reviews performance and progress on a regular basis through metrics and KPIs to ensure the dealership is achieving required results.
• Maintaining the financial and operational performance of the dealership.
• Ability to manage, maintain and deliver on multiple targets and objectives both from Mercedes-Benz and MSL Motor Group in sales and aftersales.
• Maintaining market share with local region and nationally.
• LEADERSHIP Coordinating regular meetings with the sales team ensure their profitability and efficiency.
• Delivering excellent day to day operational performance across all indicators, people, safety, quality, service, efficiency and cost.
• Completing performance evaluations regularly and developing short and long-term goals for sales team.
• Implementation of training and development plans for teams and individuals along with compliance of Mercedes-Benz training requirements.
• Delivering Customer Experience Embrace the continuous development of Mercedes-Benz South Dublin as a centre of excellence for the Mercedes-Benz brand.
• Ensuring that Mercedes-Benz South Dublin delivers a luxury unparalleled customer experience to all customers at all levels.
• Maintaining the high level of customer satisfaction and building rapport with existing and new customers.
• Constantly communicating to the Mercedes-Benz South Dublin team customer satisfaction performance along with changing brand and group requirements.
• Identifies changing customer needs or trends and work to address them.
• Representing the dealership to major customers and professional associations STRATEGIC Responsibility for the overall reputation of Mercedes-Benz South Dublin
• Maximising commercial opportunities for the business.
• Ensuring maximum efficiency and profitability of the company
• Ability to identify and develop new opportunities for the dealership within its core region Desirable Experience And Skills Proven experience at a management level within the motor industry is essential.
• A proven and successful track record in the management of sales teams with the desired results achieved.
• Experienced in working within a target driven environment.
• Experience in working in a luxury motor brand is desirable.
• Experience in the passenger vehicle sector is highly desirable.
• Proven people management skills and leadership ability.
• Sound business acumen, and the capability to control costs and increase profits.
• A strong work ethic with the ability to achieve desired results.
• Excellent interpersonal and communication skills.
• Proven ability to work to high standards.
• Strong IT and administration skills.
• Ability to work calmly under pressure.
• If you meet the above criteria and are interested in being considered for this position, please submit a cover letter outlining your availability and salary expectation, together with a comprehensive Curriculum Vitae.