Manager, Off-Premise & Third-Party Delivery

Key Responsibilities

• 1. Champion Our Marketplace & Catering Presence
• Serve as the primary point of contact for DSPs and catering providers—including DoorDash, Uber Eats, Grubhub, EZ Cater, and others.
• Maintain accurate menus, pricing, hours, and availability across all off-premise channels—from single-sandwich orders to large catering deliveries.
• Lead testing and rollout of new platform features, integrations, and partnerships
• 2. Drive Performance with Heart and Data
• Analyze sales and operational data across delivery and catering platforms to uncover opportunities for growth and improved guest experience.
• Monitor KPIs such as order accuracy, prep times, delivery quality, ratings, and catering fulfillment performance.
• Build forecasting tools and dashboards that help support operational readiness, especially for large catering occasions and seasonal peaks.
• 3. Support Operational Excellence Across Shops
• Partner with Operations to strengthen execution for delivery and catering—ensuring Shops are set up for success with clear prep processes, handoff standards, and packaging guidelines.
• Troubleshoot issues across DSPs and catering providers and collaborate with Shops and platform partners to resolve quickly.
• 4. Elevate Digital Merchandising & Marketing
• Work with Marketing to develop engaging platform promotions, boosts, and campaigns tailored to both delivery and catering audiences.
• Partner with Menu Innovation to grow off-premise and catering-specific menu opportunities, bundles, and seasonal items.

Qualifications

Required

Bachelor’s degree or relevant experience in marketing, business, operations, digital commerce, or restaurant leadership.3–5 years of experience managing digital marketplaces, delivery platforms, or catering channels.

Strong understanding of DSP ecosystems, catering marketplaces (e.g., EZ Cater), and digital ordering tools.

Analytical and detail-oriented, with the ability to convert data into insights and action.

Excellent communication skills and experience managing cross-functional and external relationships.

Preferred

Experience with POS integrations, DSP APIs, or catering platform technology.

Background in multi-unit restaurant operations or franchise environments.

Knowledge of digital merchandising and menu strategy for both delivery and catering.