Client Engagement & Relationship ManagementManage, develop, and nurture long-term client relationships, acting as a trusted partner throughout the client journey.

Build and sustain deep engagement with key client accounts, ensuring continuity, value creation, and mutual growth.

Support the long-term strategic roadmap for clients aligned to AI, digital, and manufacturing priorities.

Operate within frameworks to evaluate, prioritise, and scale client engagement opportunities.

Promote and contribute directly to Centres of Excellence and strategic service areas.

Collaboration & Co-InnovationFacilitate collaboration between client organisations and internal teams (Technical Services, AI Centre of Excellence).

Co-develop pilot projects, research initiatives, and innovation programmes with clients to address real operational challenges.

Leverage manufacturing expertise to support clients in navigating new product and process introduction activities within their digital transformation programmes.

Ensure client engagements enhance the ability to deliver repeatable, scalable services across the wider industry.

Strategic Alignment & Business UnderstandingAlign client engagement activities with organisational strategy and industry-facing priorities.

Work closely with the Director of Technical Operations & Strategic Clients to focus efforts on the highest-value, longest-lasting client relationships.

Apply Lean and operational excellence methodologies to identify and communicate value improvement opportunities within client operations.

Provide strategic reporting and insights to leadership on client engagement pipeline development and outcomes.

Skills & Experience

Required

A minimum of 5 years' experience in client management, client engagement, or strategic account development, ideally within the pharmaceutical or life sciences manufacturing sector.

Proven background in Quality within the pharmaceutical industry, with hands-on experience in quality systems, compliance, and continuous improvement.

Strong operational experience in a manufacturing environment, with the ability to understand and communicate operational challenges at a practical level.

Lean and Six Sigma qualification and demonstrated application within an industrial or manufacturing context.

Proven track record in commercial excellence, supporting clients or internal teams through structured introduction and scale-up processes.

Strong understanding of digital transformation, Industry 4.0, or AI/data-driven technologies and their application in manufacturing.

Excellent relationship-building, networking, and influencing skills with a focus on long-term engagement over transactional interaction.

Strategic mindset with the ability to connect emerging technology trends to real business and client needs.

Good commercial acumen and understanding of business value drivers in a manufacturing context.