Key Account Sales Manager

Key Account Sales Manager, Pehr

Toronto, ON | Hybrid

We’re looking for a Key Account Sales Manager to join our Wholesale team and take ownership of Pehr’s independent retail business.

Reporting to the Director of Wholesale, you’ll manage and grow a portfolio of key independent accounts across North America. You’ll build strong relationships with our retailers, understand what is happening in their businesses and look for opportunities to grow through seasonal orders, reorders, new categories and expanded assortments.

You’ll also be the day-to-day contact for our international distributors and sales agents, making sure they have the information, tools and support they need to grow their markets.

This is a hands-on sales role. We’re looking for someone who is commercially minded, highly organized and genuinely enjoys building relationships. You should be comfortable digging into sales data, picking up the phone to connect with a customer and following through on the many details that turn opportunities into results.

Responsibilities

Manage and Grow Our Independent Accounts

• Own and grow a portfolio of independent wholesale accounts.
• Build strong relationships with buyers and key decision-makers and develop a real understanding of their businesses.
• Drive seasonal sell-in, reorders and in-season sales opportunities.
• Look for opportunities to grow accounts through expanded assortments, new categories and stronger reorder business.
• Stay close to sales and sell-through performance and use the data to identify opportunities and recommend next steps.
• Re-engage dormant and underperforming accounts.
• Identify and pursue new independent retailers in priority markets.
• Onboard new customers and make sure they have a strong start with Pehr.
• Stay aware of competitive activity and what is happening in the market.
• Represent the Pehr brand and make sure our retail partners understand our products, story and what makes us different.
• Deliver against sales and margin targets.

Manage the Day-to-Day Customer Relationship

• Be the main point of contact for the accounts you manage.
• Make sure customer questions, needs and commitments are handled well and on time.
• Coordinate with internal teams when customers need support from Planning, Operations, Marketing or Customer Care.
• Anticipate issues and opportunities rather than waiting for them to come to you.
• Keep communication clear and follow through on what you say you’ll do.
• Know when something needs to be escalated or when the Director of Wholesale should be brought into the conversation.

Support Our Distributor and Agent Partners

• Be the primary day-to-day contact for Pehr’s distributor and sales agent partners.
• Stay in regular contact with partners to review sales, opportunities, challenges and next steps.
• Help keep agreed sales plans and priorities moving forward.
• Make sure partners have the product knowledge, sales tools, materials and information they need to represent Pehr well.
• Coordinate across the Pehr team to support partner needs and follow through on requests and opportunities.
• Monitor performance and keep the Director of Wholesale informed of results, opportunities, risks and anything that needs to be escalated.
• Support the onboarding and day-to-day management of new distributor and agent partnerships.

Stay Close to the Numbers

• Track sales and sell-through performance across your accounts and markets.
• Know where you stand against your targets and what needs to happen next.
• Build account plans and forecasts with the Director of Wholesale.
• Participate in the forecasting process and develop a strong understanding of the volume needs across your accounts.
• Keep forecasts, account information and sales pipelines accurate and up to date.
• Come to weekly Sales meetings prepared to speak to performance, opportunities, risks and next steps.

Be Part of the Team

• Work closely with the Director of Wholesale on priorities and plans for the business.
• Partner with Planning, Operations, Marketing and Customer Care to make sure we deliver for our customers.
• Prepare for and participate in markets, trade shows, customer appointments and partner meetings.
• Communicate clearly and proactively across the business.
• Pitch in when needed. We’re a growing company and everyone on the team plays a part in getting things done.

Qualifications

• 5+ years of experience in wholesale sales, account management or a related role.
• Experience managing and growing a portfolio of wholesale or independent retail accounts.
• A track record of delivering against sales and margin targets.
• Experience with new business development and account acquisition.
• Comfort working with sales and sell-through data, forecasts and account plans.
• Experience working with distributors, sales agents or international partners is strongly preferred.
• Strong relationship-building, communication and negotiation skills.
• Excellent organization and follow-through.
• The ability to manage a lot of accounts and moving pieces without losing sight of the details.
• Experience with wholesale platforms, CRM systems and sales reporting tools.
• Strong Excel and PowerPoint skills.
• Experience in consumer, apparel, children’s, lifestyle or retail is an asset.

This is a hybrid role based in Toronto, with three days per week in our office. Some domestic and international travel will be required for markets, trade shows, customer meetings and partner visits.

How to Apply

A resume can tell us a lot, but not everything.

Along with applying through LinkedIn, please send us a short introduction video telling us a little about yourself and your experience. We’d like to hear about your career so far, your experience managing and growing wholesale accounts, any work you’ve done with distributors, agents or international partners, and why you’re interested in joining Pehr.

Send the video as an attachment or, preferably, a link from Google Drive, Dropbox, Loom, etc.

No fancy production required. We just want to get to know you.

After submitting your application through LinkedIn, please email a link to your introduction video, along with your CV to paige@pehr.com with the subject line:

Key Account Sales Manager – Your Name

The introduction video is a required part of the application, and applications submitted without one will not be considered.

Please note that applications are due by July 17th.