Sr. Project Manager (Client Delivery)

The Senior Client Delivery Project Manager is accountable for the successful delivery of client-facing IT projects within a managed services and professional services environment. This role serves as the primary owner of assigned engagements, leading projects from initiation through completion and acting as the central point of accountability for delivery outcomes.

The position is client-focused, consultative, and execution-driven, with responsibility for project planning, governance, and delivery leadership. It is designed for an experienced project manager who takes full ownership of project outcomes and drives successful delivery through strategic planning, execution, and client engagement.

The role focuses on direct project ownership and client delivery leadership for midmarket to enterprise clients, operating as a senior individual contributor within the delivery organization.

Essential Duties & Responsibilities

• Own and manage the full lifecycle of client-facing IT projects midmarket to enterprise clients, ensuring delivery on scope, schedule, quality, and overall outcomes.
• Serve as the primary client contact for assigned projects, managing expectations, facilitating decision-making, and maintaining strong stakeholder relationships.
• Develop and maintain comprehensive project plans, timelines, budgets, and delivery milestones.
• Provide delivery leadership to cross-functional technical teams and third-party vendors, ensuring alignment and execution against project objectives.
• Drive project governance through structured status reporting, risk and issue management, and change control processes.
• Proactively identify and manage project risks, dependencies, and scope changes, escalating as appropriate while retaining ownership of resolution.
• Oversee client onboarding and transition into managed services as part of project execution.
• Ensure all project deliverables align with contractual commitments, service expectations, and internal delivery standards.
• Apply prior leadership experience to guide delivery teams and contribute to the ongoing improvement of project management practices, tools, and governance frameworks.
• Collaborate with delivery leadership to support consistency, quality, and continuous improvement across client engagements.

Competencies & Skills

• Bachelor's degree in computer science, information systems, or related field.
• 5–8+ years of experience managing client-facing IT projects in an MSP, consulting, or professional services environment.
• Proven experience owning projects end-to-end with direct client accountability.
• Experience delivering solutions for midmarket to enterprise clients is highly preferred.
• Background in an IT solution provider, MSP, VAR, or broader IT channel environment strongly preferred.
• PMP or equivalent project management certification.
• Experience contributing to PMO development, delivery governance, or project management process improvement.
• Familiarity with IT delivery models, including infrastructure, cloud, security, and managed service.
• Experience with Microsoft Office Suite and project methodologies (Agile, Scrum, Waterfall, or hybrid).
• Proficiency with project management tools (e.g., Jira, Asana, MS Project, Trello).

Tusker is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

We seek team members from all backgrounds to join our organization, and we encourage our employees to bring their authentic, unique, and best selves to work.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, and training.

Tusker makes hiring decisions based solely on qualifications, merit, and business needs at the time.