Senior Operation Manager (Call Centre)

Survey Senior Operations Manager

Location: Clarke Quay (On-site)

Salary: Up to $8,000/month

Contract: Till 31 December 2026

Reporting To: Assistant Project Director

We are looking for an experienced Senior Operations Manager to provide operational leadership, drive governance and transformation initiatives, and oversee cross-functional coordination to ensure successful delivery of large-scale survey operations.

Key Responsibilities

• Provide operational leadership and governance across multiple operational functions
• Monitor service delivery, productivity, workforce performance, and operational effectiveness
• Drive accountability, operational priorities, and timely resolution of risks and issues
• Facilitate operational review meetings and governance discussions
• Coordinate cross-functional teams to ensure smooth execution and collaboration
• Resolve operational bottlenecks and inter-departmental issues
• Support transformation initiatives, operating model implementation, and continuous process improvements
• Drive operational integration, automation, and change management initiatives
• Support client engagements, operational reviews, and stakeholder communications
• Manage complex operational escalations and ensure service excellence
• Coach and mentor operational managers while supporting leadership development and succession planning
• Lead operational recovery during service disruptions, manpower shortages, and critical incidents
• Serve as the acting Operations Director when required

Requirements

✔ Degree in Business, Operations Management, or a related discipline preferred

✔ Minimum 10 years of operational leadership experience

✔ Proven experience managing large-scale operations and service delivery teams

✔ Experience in contact centre, BPO, survey operations, field operations, or service delivery environments is highly preferred

✔ Strong stakeholder management and client-facing experience

✔ Excellent operational problem-solving and decision-making skills

✔ Experience leading organisational change, operational transformation, or continuous improvement initiatives

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOL Singapore Pte Ltd

• RCB No. 200007268E
• EA License No. 01C4394• Reg. R25159218 (Teoh Ying Ying)