Salesforce Administrator & Product Owner

Salesforce Administrator & Product Owner

London Bridge (2 days office-based, 3 days remote working)

Salary: Up to £75,000

Internal Title: CRM Manager

Hyde New Homes is looking for a Salesforce Administrator & Product Owner a single, hands-on leadership role that combines platform administration with strategic product ownership.

We believe that our strongest CRM outcomes come from a single accountable owner so this cohesive role is built on the understanding that the person who architects and administers the platform is best placed to own its direction. You'll hold the technical keys to our Salesforce Sales & Marketing environment and the product vision that determines where it goes next.

Key Responsibilities

• Platform administration — Own the technical health of Salesforce: configuration, automation (flows), user management, security, data integrity, and release management
• Product ownership & roadmap — Define and prioritise the product backlog, translate stakeholder needs into user stories, and lead the strategic roadmap aligned to business priorities
• CRM optimisation — Drive continuous improvement of processes, workflows, and automation to increase efficiency and adoption
• Customer insight — Leverage CRM data to generate actionable insights that inform business development, marketing, and customer experience
• Cross-functional delivery — Manage digital projects across Hyde, acting as the bridge between technology, third party System Integrators and business functions across Hyde
• Stakeholder engagement — Serve as the CRM subject matter expert, coaching colleagues and communicating technical complexity in clear business language

What You'll Bring

• Proven Salesforce Administration experience with relevant certification (platform Admin I or II, Platform App Builder, Consultant certifications like – Sales, Marketing) or trailheads
• Extensive salesforce experience mainly in Sales and Marketing Cloud
• Working knowledge on flows, Configurations, Report & Dashboards, Journey builders, profiles and permissions
• Strong design thinking and problem-solving skills
• Product ownership experience — backlog management, roadmap definition, and prioritisation grounded in business value and technical feasibility
• Business analysis skills — ability to elicit, document, and translate business requirements into functional specifications and user stories
• Strong reporting, analytics, and data governance capability
• Confident stakeholder management at all levels
• A continuous improvement mindset with a track record of delivering measurable outcomes
• Property experience desirable but not essential

The Benefits of Joining Hyde

• Excellent pension scheme
• Generous holiday allowance
• Life assurance
• Award-winning flexible benefits platform
• Support for learning and career development
• Hybrid working options available

Diversity, Inclusion & Accessibility

Equity, diversity and inclusion are central to life at Hyde. We’re committed to creating a truly inclusive workplace where everyone feels respected, valued and able to be themselves. Our aim is to have a workforce that reflects the diversity of the customers and communities we serve, ensuring that different perspectives are represented in decision-making, service delivery, and the way we shape our organisation.

By fostering an environment where all voices are heard and valued, we can better understand the needs of our communities and deliver services that are fair, accessible and impactful.

As a Disability Confident Employer, we’re committed to providing reasonable adjustments throughout the recruitment process and beyond.

We reserve the right to close this advert early if a suitable candidate is identified.