CRM Business Analyst

The CRM Business Analyst will support the Texas Education Agency (TEA) on the agency's CRM project and related system enhancement and rewrite initiatives. This position performs advanced, senior-level business analysis work to improve outcomes for Texas students.

The CRM Business Analyst serves as the conduit between the program/customer community and the software development team, ensuring requirements flow accurately between stakeholders. This role is involved throughout the entire software development life cycle, from elicitation through post-implementation verification.

Upon establishment of the requirements baseline, the focus shifts toward managing the requirements specification and verifying fulfillment of all requirements, including enhancements post-implementation.

Responsibilities

• Analyzes user needs, business processes, pain points, and system capabilities to automate or improve existing systems.
• Elicits requirements using JAD sessions, interviews, document analysis, surveys, use cases, competitive product analysis, and workflow analysis.
• Transforms elicited information into business and functional requirements, use cases, and user stories.
• Develops software requirements specifications, wireframes, and mockups using standard templates and clear, concise language.
• Manages the requirements specification following establishment of the requirements baseline.
• Verifies fulfillment of all requirements, including post-implementation enhancements.
• Acts as a mentor to peers and colleagues, disseminating business analysis best practices.
• Proactively seeks training opportunities to maintain and expand business analysis expertise.
• Utilizes TEA tools such as Jira and Modern Requirements to manage change control and track requirements status.
• Provides dedicated support for the implementation of the agency's CRM project, ensuring requirements are captured, managed, and fulfilled to meet program and stakeholder needs.

Requirements

Minimum Qualifications

Candidates must meet all minimum qualifications.

• 8 years of experience eliciting requirements from interviews with customers and creating well-written system requirements.
• 8 years of experience with software development life cycles (SDLCs).
• 8 years of business process re-engineering and software process flow improvement experience.
• 8 years of experience developing user stories and use cases that conform to business analysis best practices.
• 8 years of experience designing mockups and/or wireframes that conform to UX best practices.
• 5 years of demonstrated strong communication and facilitation skills.
• 5 years of demonstrated strong writing and organization skills.
• 5 years of documented work experience with the issue tracking software Atlassian Jira.

Preferred Qualifications

• 3 years of CRM domain expertise with a strong understanding of CRM workflows, data models, and user needs.
• 3 years of documented experience working with TEA or any federal, state, or local government agency.
• 2 years of demonstrated experience with the Texas charter school application, authorization, or renewal process.
• 1 year of certification in Business Analysis (e.g., CBAP, PMI-PBA) or Agile methodologies (e.g., Certified Scrum Master).

Additional Requirements

• Local candidates only; Must live within 50 miles of the Austin, Texas work location.
• May occasionally require evening, weekend, or holiday work as pre-approved.

Work Location and Schedule

Location: William B. Travis State Building, 1701 North Congress Avenue, Austin, Texas 78701.

Schedule: Monday through Friday, 8:00 AM to 5:00 PM, excluding State holidays.

Work Arrangement: Hybrid – On Site and Telework.