Associate Director (Supply Chain Operations)

As the Associate Director of Supply Chain Operations, you will spearhead the operational strategy and execution for our external business portfolio. You will orchestrate end-to-end Distribution Centre (DC) operations, govern external vendor ecosystems, and drive continuous improvement initiatives to ensure maximum efficiency, cost-optimization, and exceptional service delivery to our customers.

Strategic Leadership & Financial Management

• Direct organisational operations to ensure tight alignment with corporate strategy, policies, and overarching business objectives.
• Own operational budgeting and forecasting, preparing executive-level schedules, financial tracking, and organisational performance reports.
• Drive key performance indicators (KPIs), taking ultimate accountability for critical metrics including Inventory Accuracy, On-Time Delivery (OTD), and the minimisation of Customer Claims.

Distribution & Inventory Excellence

• Command daily Distribution Centre (DC) operations, ensuring all internal and external customer requirements are executed accurately and on schedule.
• Optimise inventory and stock levels, implementing robust control frameworks that align with company guidelines and minimize working capital while protecting fulfillment rates.
• Govern the external vendor ecosystem, directing 3PLs and service providers—including transporters, picking, unstuffing, and labelling contractors—to ensure rigorous SLA compliance and high-quality output.

Process Optimization & Continuous Improvement

• Spearhead operational excellence initiatives, proactively identifying bottlenecks and implementing scalable solutions to optimize operational costs and enhance overall effectiveness.
• Collaborate seamlessly across cross-functional departments to integrate supply chain operations with sales, procurement, and external partners, driving holistic process improvements.

Safety, Quality & Compliance

• Embed a culture of zero-harm safety, vigorously promoting and enforcing workforce safety standards and operational compliance across all facilities.
• Champion Quality Management Systems, actively participating in and supporting ISO audits, recertifications, and continuous quality assurance programs.

People & Team Leadership

• Cultivate a high-performing operations team, allocating resources dynamically to meet shifting operational goals and rigorous deadlines.
• Provide strategic mentorship and guidance, developing future supply chain leaders and fostering an agile, motivated, and collaborative workforce.

RELEVANT KNOWLEDGE AND EXPERIENCE

• Bachelor’s Degree or equivalent in Logistics/Warehouse Management & Operations
• With at least 10-15 years of relevant experience
• In-depth knowledge in warehouse management, inventory management, people management, transportation, workplace health & safety
• Knowledge of safety, quality, and profit & loss, warehouse automation