Client Engagement Manager

Your Journey Starts with UsFor over 30 years, we’ve been crafting tailor-made travel experiences that reflect each client’s unique perspective of the world, helping them create truly unforgettable memories. Behind every exceptional trip is a team of passionate experts, and this is your opportunity to be part of it.

When you join Audley Travel, you become part of a supportive, collaborative community that’s invested in your success. We empower our people to thrive through meaningful development opportunities, a culture that celebrates individuality, and an environment where your ideas are heard, valued, and make a real impact.

See more about life at Audley Travel!

The role

As the Client Engagement Manager you will promote and produce client engagement and recognize loyalty to increase repeat rates and to build successful client relationships.

Additionally, you will also own the Company’s gifting program and liaise closely with the Marketing team to produce Client loyalty events (virtual and in person). This includes organizing the logistics, deciding the invite list, managing costs, arranging specialists to attend and working closely with the executive team and Chairman for appearances at these events.

You will work closely with the Head of Client Experience and have the drive and confidence to seek out new ideas, as well as liaising with senior leaders and stakeholders across the business.

Key responsibilities include

• Annually create and execute a plan for client events across the US. Collaborate with Marketing in managing client data, guestlists and branding for client events.
• Attend industry events.
• This may require working on Saturdays, Sundays and/or Company holidays.
• Responsible for the productivity and efficiency of the team through consistent management of performance, regular feedback and coaching.
• Create a culture of engagement, collaboration and open communication within team.
• Oversee Elite Client Account Management.
• Collaborate with the UK Client Engagement Manager ensuring consistency across markets in managing and overseeing various client facing systems.
• Manage costs ensuring approved budgets are adhered to.
• Overseeing event logistics and operations.
• Create and manage the gifting process from sourcing to client delivery across the US market.
• Co-ordinate supplier orders, invoicing, forecasting, and reporting.
• Own the relationship with all gift suppliers.
• Procure and negotiate existing and new contracts.

About you

You are an experienced Client Engagement Manager with previous events and gifting experience with a focus on promoting client relationships. You have strong organization, time management and planning skills and always maintain a client first focus.

Location In person days will be hosted in our beautiful Boston, MA office located in the North End! We ask that employees are office-based for a minimum of 3 days per week. This role requires attending industry events throughout Boston and the US. This may require working on Saturdays, Sundays and/or Company holidays.

Please note, this role will require flexibility, within reason, with regards to timings and locations to best suit client requests.

Compensation Salary $70,000 to $80,000, experience dependent, with 15% on-target bonus90-100% coverage of insurance premiums10 paid holidays including your birthday off!1 day off to volunteer!

Generous PTO policy (20 days to start, with anniversary-tied increases)Perks Flexible hybrid working optionsOpportunities for additional travelFriends & Family discounts on our luxury travel services!

Working with a fun-loving, high-performing, and spirited team 😊We believe it’s our people that make the difference and who build Audley into the success it is today. We pride ourselves on enabling people to reach their full potential through promoting and celebrating a diverse and inclusive working environment.