Digital Product Owner - 12 Month FTC

About the role

As a Digital Product Owner, the role holder will provide vision and direction of product delivery, creating innovative solutions that meet the needs of the customer and wider Business stakeholders whilst delivering the Bank Digital strategy.

They will translates user needs from various sources (i.e marketing & data analysis, stakeholder requirements and strategic priorities) into a vision for the product scrum team. Create and refines a prioritised backlog and release roadmap that represents that vision and Create, evolve and deliver new, innovative and engaging propositions that drive customer engagement, self-service behaviour and customer advocacy.

The role holder will be the main customer advocate within scrum team delivery, you will drive the Customer Experience of digital propositions working with the UX team and drive business change to maximise the delivery of business benefits and outcomes.

The role holder provides input to the strategic digital roadmap central to the organisations strategy; resulting in a competitive digital proposition and delivering business benefits. You will also acts as the interface between the scrum team(s) and the business by representing the teams at relevant forums and meetings

Location: We operate on a team-led hybrid approach at least once a month in the Manchester office.

About you

For this role you’ll need to have

• In-depth knowledge of Agile processes and principles and the ability to positively promote the benefits of working this way to stakeholders, cross-functional teams and the wider digital team
• Outstanding communication, presentation and leadership skills;
• Proven evidence of identifying, creating and delivering successful engaging digital propositions that drive customer advocacy and self-service customer behaviours
• Confident in technological advancements across multiple devices
• Creative thinker with a vision – ability to create and shape innovative ideas into engaging customer propositions
• Strong understanding of change value drivers across customer, commercial, regulatory and risk dimensions

About us

In 2025, Coventry Building Society purchased The Co-operative Bank. Bringing together our purpose-led building society with the UK’s original ethical bank was the start of an exciting journey.

Trusted by over four million people, we’re a mutually owned business free from shareholders, and with our combined experience of almost 300 years, our ethics and dedication will continue to guide us. Together, we have shared values and an ethical approach towards our members, customers and colleagues.

We’re officially recognised as a ‘Great Place to Work’ and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing.

We’re serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know you’ll build more than just a career with us.

Flexibility and why it matters

We understand the need for flexibility, so wherever possible, we’ll consider alternative working patterns. Have a chat with us before you