About The Role
We are looking for a Key Account Manager to own the relationships that matter most: UniqPay largest merchants. You are the commercial face of the platform for a small portfolio of high value accounts, responsible for their growth, retention, and overall health. When a key merchant thinks of UniqPay, they think of you.
At a pre launch company there is no account management playbook to inherit. You will write the first quarterly business review, define what a healthy account looks like, and set the standard every future account manager is measured against. The CEO is your direct partner in every major account decision.
What you will do
- Own the portfolio: Manage the full relationship for Uniq
- Pay top merchants: commercial health, growth plans, and satisfaction.
- Grow the volume: Identify expansion opportunities inside each account: new corridors, new payment methods, new business units.
- Run the rhythm: Design and run the quarterly business review cadence, with data the merchant actually cares about.
- Defend the revenue: Spot churn risk early, build save plans, and escalate commercial threats to the CEO with a recommendation.
- Be the voice inside: Carry merchant needs into Product, Operations, and Finance, and carry honest answers back.
- Negotiate renewals: Lead pricing and contract renewal conversations within the commercial framework agreed with the CEO and CFO.Keep the record straight: Maintain accurate account plans, pipeline notes, and forecast data in the CRM.
Who you are
- Experience: 5 or more years in account management, customer success, or commercial roles, with at least 2 years handling enterprise or key accounts in payments, fintech, or SaaS.Domain knowledge: Working command of payment economics: pricing, interchange and scheme fees, settlement cycles, and what makes a merchant integration sticky.
- Commercial instinct: A track record of growing account revenue and renewing contracts under pressure.
- Communication: Boardroom ready in person and in writing, and equally comfortable on a late night call when something breaks.
- Tools: Fluent with CRM systems, spreadsheets, and building a business review deck from raw data.
- Judgement: Knows when to give something away to protect a relationship, and when to hold the line.
- Education: A bachelor degree in Business, Finance, or a related field, or the commercial record that makes the degree beside the point.
- Bonus points if:
- You have managed merchants across more than one market or corridor.
- You have saved an account everyone else had written off, and can walk through how.
- You speak a language our merchant base speaks beyond English.
- Where this role goes:
- This seat grows into Head of Account Management as the merchant base scales: more accounts, a team of account managers under you, and a direct hand in commercial strategy.
- You are not joining an account team.
- You are founding one.
- What is next:
- We aim to reply to every application within three business days, and our interview process usually takes around three to four weeks.
- It is a short, practical process: a real conversation, an exercise that looks like the actual job rather than a brain teaser, and time with the people you would work beside, founders included.
- Tell us if you need more flexibility at any stage.
- Our take on who belongs here:
- Our team has a vision that spans several nationalities, time zones, and payment traditions, and we think that is exactly why we will make good calls in cross border payments.
- Whoever you are and wherever you are from, you are welcome to be yourself here.
