Company Description

EDC is a digital enablement leader that has been driving enterprise transformation across the UAE and wider Middle East since 2002. The company works with major organizations in banking and finance, government, telecom, healthcare, and other sectors to design and deliver future-ready digital services.

Its portfolio includes enterprise platforms, managed services, consulting, and integration, helping clients modernize operations, scale efficiently, and stay competitive. Core offerings range from identity verification and compliance, customer communication management, and AI agents to digitization services, document management systems, and transactional printing solutions.

EDC combines advanced technologies with deep regional expertise to simplify complex digital journeys and empower clients to lead their digital future.

Role Description

Manage and maintain relationships with clients, serving as the primary point of contact for all client inquiries and requests.

Prepare and present reports on client account activity, including client feedback and requests, to senior management.

Overseeing and scheduling of large volumes of client appointments (including in-person and via telephone/video conference), meeting tight deadlines across multiple geographies.

Supporting in creation of the agreements, coordinate with concern persons (Internal & External) for review and proceeding with the sign of process.

Create and maintain client documents, reports, and correspondence.

Collaborate with internal departments to deliver timely and accurate Services to all client requests across the client portfolio.

Key Project member to assist the Business & Project team on onboarding new clients and multiple new projectCo-ordinating, preparing and providing administrative support to Client, Vendor & Internal team.

Share and Reconcile Statement of accounts (SOA) for clients to identify and resolve discrepancies.

Following up for the outstanding payments on Weekly/ Monthly basis.

Tracking, monitoring, and reporting on all aspects of the client accounts and projects.

Conducting Service review meetings as per SLA and documenting the concerns and resolving the service-related issues for the client. Managing portfolio of clients effectively with the view to taking on more responsibility given successful performance.

Responsibility for ensuring accuracy of client-related financial processes, invoices, purchase orders, and proficiency with data analytics.

Reviewing the monthly Invoice and sharing it with client via email or through portal.

Share and Reconcile Statement of accounts (SOA) for clients to identify and resolve discrepancies.

Following up for the outstanding payments on Weekly/ Monthly basis.

Coordinate with sales team to identify new business opportunities and support the growth and expansion of the company.

Qualifications

Bachelor’s degree holder preferably in Business Administration.
Strong ability to communicate, present and influence successfully.
Proven ability to assist and handle multiple projects at once while maintain meticulous attention to detail.
Ability to effectively collaborate and coordinate with both internal and external stakeholders.
Critical Thinking
Utilizing logic and reasoning to assess strengths, weaknesses, conclusions, and approaches to problem-solving.
Active Listening
Fully focusing on what others are saying, taking time to comprehend their points, and identifying opportunities during discussions.
Computer Skills
Proficient in using MS Office and presentation tools effectively.
Flexibility
Adaptable to working based on business needs.