Graduate Trainee – Vendor Management — Dubai

• We are hiring a Graduate Trainee
• Vendor Management in Dubai, UAE. This Graduate Trainee
• Vendor Management role at Emirates NBD is based in Dubai and offers a strong opportunity to grow your banking career in the UAE. Read on for full details and how to apply.

About the Graduate Trainee – Vendor Management role

This Graduate Trainee – Vendor Management position suits a motivated professional who wants to build a long-term banking career with a leading UAE group in Dubai.

Key Result Area

KPIs / Performance Measures

Main Tasks

Vendor Governance -Risk & Compliance

Quantitative

Facilitate 80% Completion within Timeframe=Satisfactory-3

Facilitate 90% Completion within Timeframe=Superior-4

Facilitate 100% Completion within Timeframe=Stretch-5

• Ensure all vendor engagements comply with outsourcing policies, regulatory requirements, and internal audit standards.· Outsourcing Policy-Facilitate additional activities

o Documentation- Introduce outsourcing activity o Contract Management to RFP and Pricing Participation

Change order implementation

Issue escalation

Service Delivery & SLA Performance

KPI

% SLA adherence across all vendors (monthly/quarterly)

Number of SLA breaches / service failures

TAT compliance and first-time-right rate

• Ensure end-to-end vendor performance meets agreed Service Level Agreements (SLAs) across availability, turnaround time (TAT), and service quality.
• Identify , Review and recommend standards that are based on Business requirement , relevant and appropriate to business needs
• Coordinate capacity planning based on business cycle trends and initiatives
• Monitor and report partner performance on a monthly basis
• Administer financial regime (Service Debits & Credits)

Service & Cost Optimization

% cost reduction / cost avoidance achieved (YoY or per contract cycle)

Invoice accuracy rate and billing discrepancies

Budget adherence / cost-to-serve

• Optimize vendor cost while maintaining or improving service performance

.

Involve in RFP process for all contract renewals

Reporting and management

Quantitative

Facilitate 80% Completion within Timeframe=Satisfactory-3

Facilitate 90% Completion within Timeframe=Superior-4

Facilitate 100% Completion within Timeframe=Stretch-5

Work with respective vendors: · Periodic Management & Monitoring & reporting of performance of service providers in line with Terms of Reference· Establish FIN governance structure for vendor management· Consolidation of all non-Tanfeeth Monthly /Quarterly performance review with unit heads · Review all change order documentation completions period 2016· Financial /Invoicing Management within agreed timeframes.· Review and facilitate closure of all Vendor Open audit observations (Exit Clause & Reporting)· Institutionalize the change request process & internally handover projects / mini projects to GOPS Projects team.

Involve in RFP process for all contract renewals

About Emirates NBD in the UAE

Emirates NBD is one of the largest and most innovative banking groups in the Middle East, headquartered in Dubai. The bank offers professionals rewarding careers across retail, business and corporate banking, with strong support for UAE national talent.

Browse more finance jobs and roles in Dubai.

How to apply

Interested candidates can apply for this Graduate Trainee – Vendor Management role in Dubai through the official Emirates NBD careers page. Visit the employer application page to submit your application.