Sunday Manager

POSITION SUMMARY

The Sunday Manager is a part-time leadership position responsible for the delivery of outstanding public service during the Library’s Sunday hours at the Main Library (September-June) and Valente Branch (July-August). Reporting to the Deputy Director of Libraries, the Sunday Manager serves as the onsite representative of Library Administration on Sundays and provides managerial support, guidance, and direction to library staff.

This is one of two Sunday Manager positions, and they work in close partnership to plan Sunday public service and deliver related trainings.

ESSENTIAL JOB FUNCTIONS AND DUTIES

• The essential functions or duties listed below are intended only as illustrations of the various types of work that may be performed.
• The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.
• Develop and implement Sunday schedules; adjust desk coverage and work assignments as needed to support library service needs, respond to unexpected staff absences, and arrange appropriate coverage.
• Direct opening and closing activities.
• Monitor public and staff areas to ensure safe, orderly, and welcoming library environments and coordinate facility maintenance and repair requests as needed.
• Work alongside staff at service desks and behind-the-scenes as needed.
• May perform circulation, patron account management, reader’s advisory, and information services.
• Communicate and enforce library policies and procedures and oversee staff response to patron concerns, behavioral issues, and public service matters.
• Liaise with Library Administration, Facilities, and IT for urgent or critical issues.
• Train staff in library routines, procedures, and policies.
• May serve on relevant search committees and participate in project work and community engagement.
• Perform related duties as required.

QUALIFICATIONS

• Education/Experience3 years of work experience in public libraries or other fast-paced customer service environments, including at least 1 year of supervisory experience.
• Bachelor’s degree required; master’s degree from an American Library Association (ALA)-accredited program preferred.
• Fluency in a language in addition to English preferred.
• An equivalent combination of education, training, and experience may be considered.
• Knowledge, Skills, and Abilities
• Knowledge of the Library’s mission, values, and strategic priorities.
• Commitment to diversity, equity, inclusion, and anti-racism principles in public service and workplace practices.
• Knowledge of supervisory and leadership principles and demonstrated ability to direct, support, and train staff.
• Exceptional customer service skills and strong commitment to public service.
• Demonstrated organizational and project management ability.
• Effective oral and written communication skills.
• Ability to remain adaptable, dependable, and flexible during changing operational and staffing needs.
• Sound judgment, de-escalation, and problem-solving skills, with the ability to lead calmly in unexpected situations.
• Data analysis skills and ability.
• Ability to work and interact effectively with individuals and groups across diverse identities, cultures, backgrounds, and ideologies.SUPERVISION RECEIVED:Works under the general direction of the Deputy Director of Libraries and exercises considerable independent judgment in planning, coordinating, and evaluating Sunday public service operations.SUPERVISION EXERCISED: Provides oversight and direction to approximately 18 library employees on Main Library Sundays and 6 library employees on Valente Sundays.
• Responsible for assigning and reviewing work, scheduling, training, and coaching.

WORK ENVIRONMENT

The job occurs primarily in library locations. Works in assigned area, including public spaces, office areas, work rooms, and training rooms as needed. May be exposed to moderate to high levels of noise, stress, and frequent interruptions.

The schedule is part-time, working 5.25 hours every other Sunday and up to 6.75 additional hours during the work week for administrative, scheduling, and project work, as well as trainings and meetings.

PHYSICAL DEMANDS

Ability to operate standard office equipment; transport carts of materials weighing more than 100 pounds across level floors or ramps; carry baskets of materials weighing up to 30 pounds; and place library materials on shelves or carts at floor level or overhead.

Ability to maintain attention to detail and concentration despite frequent interruptions and moderate noise levels; communicate effectively and exchange accurate information with coworkers and members of the public; and read and organize written materials.REQUIRED DOCUMENTS:Please upload the below documents to complete your application:

ResumeCover LetterThe City of Cambridge's workforce, like the community it serves, is diverse. Applicants must have the ability to work and interact effectively with individuals and groups with a variety of identities, cultures, backgrounds, and ideologies.