Versuni, formerly known as Philips Domestic Appliances, has a simple yet powerful purpose of turning houses into homes. As a house of brands Versuni is home to the brands: Philips, Saeco, Gaggia, Preethi, Philips Walita, L'OR Barista and Senseo.

About The Role

This role is responsible to own end-to-end operational excellence across our online marketplace and D2C channels for Singapore. This role sits at the intersection of platform operations, systems integration, and process improvement — ideal for someone who thrives in fast-paced, high-complexity environments and can turn operational ambiguity into scalable, measurable outcomes.

You will be the operational backbone of our eCommerce function — responsible for campaign readiness and operational checks, cross-system data integrity, financial reconciliation, and continuous process improvement. You'll work cross-functionally with commercial, finance, IT, and product teams to keep the engine running while making it faster.

The Impact You’ll MakePlatform & Campaign OperationsOwn end-to-end operational execution across multiple online marketplaces and branded eCommerce channels in the region.

Ensure operational readiness for major sales campaigns, including promotional set-up validation, inventory alignment, and platform compliance — with a zero-tolerance approach to critical disruptions.

Liaise with local 3PL partners to define, monitor, and enforce fulfilment standards aligned with marketplace SLA requirements, escalating performance gaps and driving corrective actions where needed.

Systems Integration & Data Flow ManagementManage and monitor cross-platform data flows between marketplaces, middleware, ERP, and fulfilment systems, ensuring data accuracy and integrity at scale.

Investigate and resolve integration issues across APIs, ERP, and middleware layers — translating operational problems into structured technical requirements, bug reports, and service tickets.

Process ImprovementIdentify operational bottlenecks and inefficiencies, and work with relevant technical and business teams to implement solutions that improve SLA compliance, cost visibility, and overall performance.

Financial Reconciliation & ControlsLead periodic financial reconciliations between marketplace settlements and ERP postings, investigating and resolving discrepancies across discounts, returns, and refunds.

Implement and strengthen operational controls to reduce financial errors and minimise revenue leakage.

Cross-Functional CollaborationAct as the primary operational liaison between commercial, finance, IT, and global product teams.

Bridge the gap between business needs and technical execution — comfortable operating across both domains.

Provide operational support and knowledge sharing to adjacent markets as needed.

The Skills And Knowledge You’ll Bring:4–6 years in eCommerce operations, marketplace management, or technical operations — ideally in consumer goods, retail, or D2CHands-on experience with major SEA marketplaces (e.g. Shopee, Lazada, TikTok Shop) and/or branded eCommerce platforms
Working knowledge of ERP systems (e.g. SAP), middleware/integration platforms, and 3PL fulfilment operations
Working-level proficiency in Microsoft suite (Excel, Power Query, etc.) for reporting and data validation; comfortable troubleshooting system errors across platforms and integration layers
Solid understanding of marketplace settlement flows, financial reconciliation processes, and discount/returns accounting; keen eye for spotting mistakes and erroneous transactions
Strong cross-functional communication; structured problem-solving; ability to translate between technical and business stakeholders
Self-motivated, resilient, and able to manage multiple priorities with a sense of ownership and accountability.

Nice-to-Haves:

Experience operating within a PE-backed, high-growth, or post-transformation environment where processes and systems are still maturing.

Proficiency in a scripting language (e.g. Python) or workflow automation tools (e.g. Power Automate) to build automation solutions and bridge system gaps.

Familiarity with ITSM tools (e.g. ServiceNow) for managing integration issues and change requests.

Ready to make an impact?

From developing game-changing air fryers to perfecting the art of coffee making, Versuni’s purpose is turning houses into homes — and we’re calling on your talent to bring it to life. Join our global team of 6,000+ passionate individuals, work with world-class brands, and shape the future of home living. We’re ready for you — are you ready for us?