Delivery Head

About Persistent

We are an AI-led, platform-driven Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what’s next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above.

We work with many industry-leading organizations across the world, including 20 Fortune 50 companies and 4 of the 5 top banks in both the US and India, and numerous innovators across the healthcare ecosystem.

Our disruptor’s mindset, commitment to client success, and agility to thrive in the dynamic environment have enabled us to sustain our growth momentum. Persistent has been recognized across top industry platforms for innovation, leadership, and inclusion. We have delivered 23 sequential quarters of growth with $422.5M in Q3 FY26 revenue, up 4.0% Q-o-Q and 17.3% Y-o-Y growth.

Our 26,500+ global team members, located in 18 countries, have been instrumental in helping the market leaders transform their industries. We won the 2025 ISG Star of Excellence™ Award for AI and Data Excellence and were named a Leader in the Everest Group Talent Readiness for Next-generation Data, Analytics and AI Services PEAK Matrix® Assessment 2025.

Our company fosters a values-driven and people-centric work environment that enables our employees to:

• Accelerate growth, both professionally and personally
• Impact the world in powerful, positive ways, using the latest technologies
• Enjoy collaborative innovation, with diversity and work-life wellbeing at the core
• Unlock global opportunities to work and learn with the industry’s best

About the Role

Position: AVP/VP Onsite Delivery - Telecom

Location: Bay Area, USA

Industry / Domain: Communication, Media & Telecom,

Role Overview

Persistent Systems is hiring an experienced AVP/VP Onsite Delivery - Telecom to manage and grow strategic engagements with a key client in the Communications & Technology space. This role will act as the face of Persistent at the client location, driving delivery excellence, strengthening executive relationships, and enabling high-impact programs across networking, cloud, and digital platforms.

The ideal candidate brings strong delivery leadership, deep understanding of client’s ecosystem, and experience managing large-scale, global programs.

Client Engagement & Relationship Management

• Serve as the primary onsite leader and trusted advisor for Client stakeholders
• Build strong relationships with engineering leaders, product owners, and business teams
• Align delivery with Client’s priorities across networking, cloud, security, and platform engineering
• Identify opportunities for account expansion, innovation, and value creation

Program & Delivery Leadership

• Own end-to-end delivery of complex programs involving distributed onsite-offshore teams
• Drive execution across product engineering, platform development, cloud, and data initiatives
• Ensure delivery meets quality, timelines, and cost expectations
• Establish strong governance, risk mitigation, and escalation mechanisms

Client Ecosystem & Domain Alignment

• Leverage understanding of Client technologies (networking, enterprise platforms, security, observability)
• Work closely with client teams on product development, system integration, and platform modernization
• Support solutioning for initiatives around cloud-native architectures, APIs, automation, and AI-led operations

Team Leadership & Collaboration

• Lead cross-functional teams across engineering, QA, DevOps, and data
• Act as a bridge between Client stakeholders and offshore delivery teams
• Mentor delivery managers and ensure high performance and engagement

Financial & Commercial Management

• Own engagement financials, including forecasting, revenue tracking, and margin management
• Ensure compliance with contracts, SLAs, and billing milestones
• Drive efficiency and optimization across delivery

Operational Excellence & Governance

• Implement best practices in Agile/SAFe delivery models
• Track KPIs, delivery metrics, and customer satisfaction
• Ensure adherence to Persistent’s delivery frameworks and Client’s governance expectations

Required

• 20+ Years of Onsite Delivery Leadership experience in CMT (Telecom, Media, Tech) domain
• Manage CXO, VP, Director level stakeholders of Tier1 Telcos, Tech companies
• Handle Delivery Governance, Program Management, CSAT for key accounts directly
• Drive Farming growth (Delivery Lead Growth) and support Sales in new wins
• AI Adoption is super critical, Should have experience in running AI Lead engineering and Business solutions
• Work with Offshore Delivery Leaders very closely and should have managed onsite teams
• Should have done win to fulfilment of large deals or key deals for accounts under him
• Experience in Product Engineering for Telecom domain (4G/5G Core, RAN, AIOps, OSS/Service Assurance, Network Security, Full Stack Apps)

Preferred Qualifications

• Prior experience working with Client or similar networking/technology companies
• Exposure to cloud (AWS/Azure/GCP), microservices, APIs, and DevOps
• Familiarity with networking concepts, security, and observability platforms
• Certifications like PMP, SAFe, or Agile Scrum

Success Metrics

• Strong client satisfaction and stakeholder trust within Client
• Consistent, high-quality delivery of programs
• Growth in account revenue and new opportunities
• Improved margins and delivery efficiency
• High-performing, engaged teams