Delivery Manager - Last Mile

• Department: Operations
• Last Mile
• Location: Grove City, OHCompensation: $67,200 - $79,000 / year
• Description
• FIDELITONE‘s Delivery Manager position is responsible for planning loads that ensure timely deliveries and provide excellent economic returns.
• Ensure transportation services to our internal and external customers with the highest degree of efficiency, effectiveness and professionalism.

The ideal candidate is self-motivated and takes personal pride in their work. The Delivery Manager MUST HAVE world class communication/customer service skills as well as excellent problem solving abilities. The right candidate will be fast, accurate, organized, detailed, and comfortable with numbers, data and research.

ESSENTIAL FUNCTIONS

• Maintains a safe and secure work environment.
• Upholds The FIDELITONE Values.
• Maintains positive relations with the retail customer by making store visits, exploring specific needs and offering solutions for service and delivery issues.
• Partners with local management in the recruitment and development of personnel.
• Partners with local management in vendor selection of delivery teams.
• Partners with local management in communicating customer specifications to delivery teams.
• Maintains adequate personnel and delivery teams in anticipation of business fluctuations.
• Recommends improvements to systems and procedures.
• Prepares standard and specialized reports by collecting, analyzing, and summarizing information and trends, as required.
• Leads people to higher levels of performance and identifies opportunities for continuous improvement.
• Complies with FIDELITONE policies and procedures and with all applicable Federal, State and Company legal requirements by obtaining, studying, understanding and enforcing adherence to all regulations.
• Performs other related duties as required and assigned.

Required Skills

• Ability to establish and maintain effective relationships with employees, independent contracts, supervisors and the general public requiring courtesy, discretion and sound judgment.
• Excellent organizational and administrative skills.

Excellent written and oral communication skills, bilingual Spanish is a plus.

Computer proficiency: particularly Microsoft Applications and other operational systems.

Ability to work long hours independently, effectively with minimal supervision, and as a member of a team, making quality, on-demand decisions.

Detail-oriented, analytical problems solver with excellent project management skills and ability to multi-task in a demanding environment.

Ability to safeguard confidential information is essential.

Knowledge of relevant policies, practices and procedures and requirements/standards.

Excellent phone etiquette and communication skills (verbal and written).

Self-motivated with ability to work with minimal supervision.

Strong work ethic, attention to detail and strong follow through.

Work well under pressure, able to multi-task and organize.

Knowledge of geography and transit times to properly sequence stops and enhance profitability.

Proven ability to use basic mathematical skills.

Required Experience

A minimum of an associate’s degree with 5+ years relevant furniture home delivery experience, or a combination of education and experience.

Experienced managing people performance, leading others and working effectively with different backgrounds and races.

Experience in the Transportation Industry, TL, and LTL, are preferred.