IT Service Delivery Manager – EUC & Digital Workplace

IT Service Delivery Manager – EUC & Digital Workplace

Experience: 10+ years

Location: Waltham, MA (onsite position)

Please note, this role is not able to offer visa transfer or sponsorship now or in the future*

We are seeking an experienced Regional Service Manager) to oversee End User Computing (EUC), Field Services, and Digital Workplace service delivery. The ideal candidate will lead transition and transformation initiatives, manage vendor relationships, drive operational excellence, and ensure adherence to SLAs and KPIs across the region.

Key Responsibilities

• Lead Field Services transitions, transformation projects, and ongoing service delivery.
• Manage EUC, Field Services, and third-party partners.
• Serve as the primary customer contact for service delivery and operational activities.
• Monitor and manage SLAs, KPIs, governance reviews, and service improvements.
• Oversee risk management, knowledge transfer, and customer sign-offs.
• Lead regional teams, vendor relationships, and operational reporting.
• Drive stakeholder engagement and executive-level communications.

Required Qualifications

• 10+ years of IT experience with 7+ years in service delivery or operations leadership.
• Experience managing EUC, Field Services, Transition, and Delivery Management programs.
• Strong knowledge of ITIL processes, SLA/KPI management, and vendor management.
• Experience with ServiceNow (SNOW) and Nexthink.
• Strong project management, customer management, and stakeholder engagement skills.
• Excellent communication and presentation abilities.

Preferred Qualifications

• ITIL and/or PMI certification.
• Experience leading large-scale transition and transformation programs.

Technical Skills

• EUC and Field Services Operations
• IT Service Management (ITIL)
• ServiceNow (SNOW), Nexthink
• Windows, macOS, and enterprise endpoint support

Applications will be accepted until 8/14/2026

The annual salary for this position is between $49,001- $90,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and is subject to the terms of Cognizant’s applicable plans.

Benefits

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contribution
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

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