Manager, Next Best Action Campaign Delivery

What is the opportunity?​

Work with Campaign Design Managers to integrate, build code and execute effective and efficient direct marketing. Responsible for the build and deployment of marketing campaigns and initiatives to maximize revenue growth and provide superior customer experience through relevant and timely offers.

• This is a highly technical role requiring hands-on experience with data and decisioning tools (e.g., SAS, SQL, Python/ Teradata) and expertise in Data-enabled Customer Relationship Management that provide support to the Canadian Banking Marketing Team to execute effective and efficient direct marketing campaigns and initiatives.

What will you do?

• Provide complete, accurate and timely Campaign Execution that meets the business objectives
• Responsible for translating technical specifications into code for the timely deployment of Direct Marketing tactics through a variety of channels
• Complete quality assurance audits to ensure the campaign design & build has been accurately interpreted to meet the business need
• Follows all Data Stewardship and Governance policies and processes that align to and support Canadian Banking business strategies and priorities
• Ensure corporate reputation is maintained by strict adherence to privacy guidelines and ethics, data stewardship and governance policies and processes.
• Highly skilled at data mining
• Responsible for development of complex campaigns, integrating and leveraging learnings from past and post campaign results
• Demonstrate leadership in process improvement, and coding efficiency
• Identifies and implements new methods or processes to shorten the Marketing cycle or to reduce costs
• Ensure that all CRM concepts (including predictive models) and CIDM standard methodology and best practices are implemented in day-to-day routines by self and team
• Act as Peer coach and share best practice with team
• Act as Subject Matter Expert on relevant Data sources, Channels, and CIDM standards
• Train and mentor new team members, as needed

What do you need to succeed?

Must-have

• 3+ years specialty expertise - relational database marketing and structured programming concepts, including the use of data analytic and decisioning tools (e.g., SAS, SQL, Python)
• 3+ years’ experience in application of experimental design
• Attention to detail and time management is critical.
• Strong Analytical Mindset
• Ability to build strong lateral relationships through influence
• Strong project management and implementation skills - time management
• Strong problem resolution and decision-making skills
• Strong written/oral communication skills to develop and convey thoughtful and insightful explanations
• Ability to work steadily and accurately under pressure, especially during peak periods
• Strong experience in the financial services industry, including understanding marketing, is an asset
• Continuous improvement mindset

Nice to have

• Facilitation Skills
• Strategic mindset

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work

Job Skills

Brand Marketing, Creativity, Cross-Channel Marketing, Cross Promotions, Customer Behavior, Industry Knowledge, Marketing Activities, Marketing Strategy Implementation, Market Research, Product Services

Additional Job Details

Address

RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO

City

Toronto

Country

Canada

Work hours/week

37.5

Employment Type

Full time

Platform

PERSONAL & COMMERCIAL BANKING

Job Type

Regular

Pay Type

Salaried

Posted Date:

2026-07-24

Application Deadline

2026-08-10

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world.

Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.