Senior Analyst, Microsoft 365

• Department: Web and Development Solutions
• This position is represented by the agreement between the Professional Staff Association and the University of Guelph
• If you are a current employee of the University of Guelph you must apply on the internal Career Page in order to be considered as an internal applicant.
• Career Opportunities (sapsf.com)
• General Purpose
• CCS (Computing and Communications Services) is the central IT department at the U of G (University of Guelph), providing core IT services and technology solutions to the U of G community.
• CCS has a progressive organizational culture, including a strong learning and development focus, and is committed to its Core Values: Service Culture, Integrity, Individual Leadership, Teamwork, Agility, and Communication.

Reporting to the Manager, Web and Collaborative Applications, the incumbent will lead the operation, support, and continuous improvement of U of G’s M365 (Microsoft 365) implementation, as well as other associated collaboration services. These services are mission critical and are used daily by more than 30,000 U of G students, faculty, and staff.

The successful candidate will draw upon a range of project and product management, vendor management, change management, and customer service experiences, as well as a broad technical skillset, to offer day-to-day leadership for the M365 service.

The Senior Analyst leads by example, demonstrating strengths in non-technical behaviours that model the way for others. A successful candidate fosters engagement and collaboration to achieve team goals. The Senior Analyst initiates and develops project plans for email and collaboration solutions and executes on these projects with the team.

They act promptly to address operational issues or customer service complaints, and they model a client-focused team culture, establishing service standards and developing strategies to help the team meet them.

The successful candidate will be expected to foster open communication both internally and externally, adapting their communication style to accommodate team members and clients, while also anticipating reactions and communicating complex issues clearly and empathetically.

Duties And Responsibilities

• Day-to-day administration and operation of U of G’s email and collaboration services, including:
• Microsoft 365, focused primarily on Exchange mail and calendar, Teams, and SharePointEmail security infrastructure and tools
• Other associated mail and collaboration services including Listserv, Maestro, and Send
• Grid
• Continuously improving the service offerings, including creating knowledgebase articles, standard operating procedures, and change management for the rollout of new capabilities to the U of G community
• Incident management and problem analysis related to the services
• Technical support and training for the services
• Day-to-day leadership and mentorship for team members, collaborating to administer, operate, and support the services
• Vendor relationship management
• Other duties as assigned

Requirements

• A university degree in computer science, software engineering, or another related field along with seven years of related work experience, or a combination of relevant education and experience5+ years of experience in using, supporting, and administering Microsoft 365 for a large user base5+ years of experience administering email security infrastructure and tools
• Proven ability to successfully communicate, manage, and roll out technical change while minimizing impact to users
• Demonstrated experience with project management and business analysis practices in an agile or hybrid environment
• Strong analytical, interpersonal, and communications skills with the ability to work effectively with non-technical business clients, vendors, and technical team members
• Ability to be self-directed, working individually and as an integral member of a high-performing team
• The following skills and experiences will set a candidate apart
• Demonstrated experience in using, supporting, and administering List
• Serv, Maestro, and Sendgrid for a large user base
• Previous experience in a higher education institution with demonstrated skills in collaboration, communication, and time management
• Employee Type: Regular
• Position Number: 10927519Classification: P&M FT
• Band 05Professional/Managerial Salary Bands The target hiring salary for this position is minimum and up to 96% of midpoint for the salary grade.
• Tentative evaluation; subject to committee review.

At the University of Guelph, fostering a culture of inclusion is an institutional imperative. The University invites and encourages applications from all qualified individuals, including from groups that are traditionally underrepresented in employment, who may contribute to further diversification of our Institution.

Posting Date: 07/22/2026Closing Date: 08/06/2026