General Manager/Daily Operations Manager - Doggy Daycare & Grooming Salon

MUST HAVE EXPERIENCE PROFESSIONALLY IN THE PET CARE INDUSTRY OR AS A MANAGER OUT OF THE PET CARE INDUSTRY

OR

MUST HAVE MANAGEMENT AND BUSINESS EXPERIENCE AND BE ABLE TO GROW A BUSINESS

Ideal Candidate

• You LOVE dogs! You love taking care of dogs, dancing with dogs, taking pictures of dogs, feeding dogs and everything else dog related!
• You are a self-starter and can take initiative
• You have a positive can-do attitude and thrive in a team environment.
• You are punctual, reliable and detail oriented.
• Looking to learn and grow in a company that is always changing and evolving.
• Able to take constructive criticism and feedback.
• You don’t mind getting a little dirty or furry.
• You are in good physical condition to clean, lift and be on your feet for 6+ hours
• You can work with a large group, variety of sizes, personalities, and ages of dogs
• You are at least 18 years of age and out of high school
• MUST HAVE EXPERIENCE IN THE PET CARE INDUSTRY PROFESSIONALLY (those with managerial experience out of the pet care industry will be considered as well)

JOB DESCRIPTION/RESPONSIBILITIES

Reception duties

• be able to speak calmly and professionally to all customers
• be upbeat and super friendly
• answer phone calls, emails, direct messages, etc.
• schedule appointments
• check dogs in and out
• clean & tidy up facility

Manager duties

• problem solver
• be able to answer customer questions and concerns in a professional and nice manner
• Ability to coordinate and operate day to day without supervision
• Ensure all staff members maintain a clean facility at all times
• Prepare staffing, maintenance and cleaning schedules on a daily and weekly basis
• Create a friendly and welcoming environment for clients and ensure excellent customer service at all times
• Must be able to work closely with other staff, in a positive, practical manner;
• Assist customers with standard account & client related requests.
• Take photos of our canine guests and overseeing social media presence
• Take client bookings with accuracy
• Verify vaccinations, confirm reservations, schedule daycare/boarding details
• Maintain inventory of supplies and retail products
• Contact clients in case of emergencies and/or if additional information is required
• Assist with customer service issues that arise
• Maintain employee schedule and resolve immediate needs, conflicts and absences
• Implement and continue new and on-going training program of staff
• Provide good leadership and communication with daycare staff
• Other duties as assigned by supervisors

Job requirements

This job is PHYSICALLY and MENTALLY DEMANDING. Working with dogs in an off-leash daycare environment requires employees to pay attention to detail, be quick-thinking and have physical endurance (to walk, lift and clean). This job may not be suitable for all people.

PLEASE NOTE* Punctual and regular work. Reliability is a must when working with live animals. Last-minute shift cancellations are not possible when working with live animals. Applicants must be willing and ready to work on all major holidays.

MUST SUBMIT A RESUME AND COVER LETTER

you may start as a dog daycare attendant, receptionist, and/or pet bather and work your way up.

Pay: From $20.00 per hour

Benefits

• Casual dress
• Store discount

Flexible language requirement

• French not required

Application question(s)

• Are you currently in school or planning to return to school?
• Why do you think you'd be a good fit for this position?
• What skills do you bring to this position?
• How can you elevate our business/brand or day-to-day operations?
• How many days per week are you available to work?

Experience

• Managerial: 1 year (preferred)
• Professional Pet Care: 1 year (preferred)

Work Location: In person