Program Manager

At Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact, for our clients, our communities, and each other.

The Opportunity

At Equitable, we believe great things happen when we work together. We’re a Canadian mutual company driven by purpose - putting people first and helping Canadians protect today and prepare for tomorrow. If you’re passionate about making a difference and growing your career in an inclusive and collaborative environment, we’d love to hear from you. Our culture is built on care, passion and curiosity.

We put people above all else, strive to be our best and welcome new ideas to deliver positive outcomes.

This role offers a unique opportunity to lead a program of strategic, cross-functional projects from inception to implementation, delivering a holistic client experience while leveraging new and existing technologies, with a reimagined operational support model.

You’ll play a primary role in integrated planning and delivery with cross business function and vendor resources, influencing both direct teams and broader business stakeholders.

Join one of the region’s top employers and be part of something that truly makes a difference.

Work Arrangements: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement.

What you’ll do:

Overall Program Management of a strategic program of projects, co-ordinating all project delivery within the program to achieve the desired business outcomeProject Management of a project within the program, developing and managing a detailed delivery plan with integrations into the overall program.

• Plan and coordinate the integrated delivery of client experience and operational enablement solutions, with supporting business architecture and process design
• Managing the integration of a vendor delivered technology solution into an existing business systems architecture
• Manage day-to-day relationships with key stakeholders ranging from project managers to executives.
• Co-ordinate and secure alignment with cross-functional teams to plan and implement initiatives consistent with business needs and expectations.
• Plans and directs schedules; co-ordinates project from initiation through implementation with a sense of ownership and urgency.
• Tracks and drives the resolution of issues in a complex environment.
• Manages budget of program and project initiatives Manage plan and budget for respective teams Works in close partnership with management to interpret strategic intent and develop comprehensive plans that fulfill or surpass defined objectives
• Build strong working relationships with project decision makers, managers, and cross functional team members.
• Communicates effectively across multiple stakeholders to ensure clarity, alignment and momentum regarding (but not limited to) - program or project updates, requirements, deliverables and financial expense management strategy and results.

What you’ll bring:

Deep experience leading a program, or portfolio of interconnected initiatives across the organization.

Demonstrated experience delivering the integration of new technologies within an existing infrastructure Exceptional Project Management skills with a proven track record of delivering projects resulting in a redefined business and technical solution architectureExceptional vendor management skills with a strong track record of developing and managing integrated project and program plans.

Strong financial acumen for budgeting, forecasting and expense management Relevant technology platform based expertise, and a passion for working with new initiatives. A creative problem solver with business acumen – well developed analytical skills capable of understanding business objectives and delivering solutions to achieve desired outcomes.

Excellent relationship skills and ability to work effectively with people at all levels across the organization including executive leadership and external service providers and partners. A strong sense of urgency, and well-organized – a hands-on ability to juggle multiple high priority projects.

Ability to move projects along incrementally and consistently with patience and assertiveness grounded in high emotional intelligence. Strong strategic thinking that can be translated into actionable activities and plans.

What’s in it for you:

Career Growth: Regular learning sessions and development opportunities Total Rewards: Incentive pay, annual salary reviews, employer-paid benefits and pension matching Time Away: Competitive vacation plus one paid volunteer day each yearFlexibility: Healthy work-life balance with employee wellness always top of mind, complemented by a “dress for your day” approachAt Equitable, we’re committed to fair pay and an inclusive, accessible hiring experience.

If you need accommodations or alternative formats at any stage, just reach out to us at careers@equitable.ca. We’re happy to help.

Your base pay will be based on your skills, qualifications, experience and education. In addition to your salary, this role is eligible for a discretionary annual incentive award tied to business performance, plus a wide range of competitive benefits.

If you’re selected to move forward, our Talent Acquisition team will walk you through all the details of our total rewards program, so you know exactly what’s included.

Reports To: AVP, Individual Portfolio and Operational EnablementDepartment: Individual InsuranceTerm: Permanent Full-TimeThis position is open and we are excited to find the right person to join our team.

As part of the recruitment process, you will need to go through background screening, as per our company policy.