State Operations Manager

We're growing, and so is our NSW portfolio. This is the role that runs it.

First Parking is a Brisbane-based parking operator committed to delivering exceptional outcomes for our customers and clients. With operations across Brisbane, Sydney, Melbourne, Newcastle, Darwin and the ACT, we maximise customer satisfaction and the value of the parking assets we manage. Our culture is built on innovation, continuous improvement and agility.

The Role

As State Operations Manager, you'll take end-to-end ownership of First Parking's growing NSW portfolio. Reporting to the Commercial Operations Manager NSW/ACT and based at our Darling Quarter office, you'll be the on-the-ground expert who keeps every site performing, driving presentation, safety and customer experience standards as we scale into Sydney's next growth phase.

What You'll Bring

• 2+ years' experience in an operational or facilities management role, ideally within property, retail or a similarly hands-on environment.
• Strong problem-solving skills and the confidence to make calls autonomously in a fast-paced environment.
• Proven ability to manage relationships across NCC, equipment providers and site teams.
• Exceptional attention to detail and time management, particularly during peak trading periods.A hands-on, self-motivated approach, with the ability to work independently and as part of a team.
• Relevant tertiary or vocational qualifications in business, operations or facilities management- highly regarded, but not essential.

What You'll Do

• Ensure every site is presented to a high standard, safe and fully operational.
• Conduct workplace safety checks, equipment maintenance and low-level site repairs.
• Deliver exceptional on-site customer service that protects the First Parking name.
• Provide weekly reporting to the Commercial Operations Manager on portfolio and asset performance.
• Manage workforce planning and rostering, including evening and weekend trading coverage.
• Continually review processes and policies to raise the bar across the portfolio.
• Why First Parking?
• High-impact, hands-on role with genuine autonomy over your patch.
• Be part of First Parking's next phase of growth in Sydney.
• Broad exposure to operational, commercial and strategic work as the portfolio scales.
• Supportive, values-driven culture built on teamwork, trust and continuous improvement.
• Attractive salary package + Super, negotiable.
• Apply Now
• If you're ready to take real ownership of a growing NSW portfolio, apply now.