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The Well Team
Leadership PositionSydney, AustraliaOperations ManagerDrive operational excellence across our organization to create the infrastructure for life-changing NDIS support services.
The Well Team exists to provide life-changing care and support for individuals navigating the NDIS system. Our WorkWell™ Model drives how we operate to deliver exceptional, personalized support services.
As our Operations Manager, you'll create the systems, processes, and infrastructure that enable our service delivery teams to focus on what matters most—transforming lives through quality NDIS support.
As our Operations Manager, you'll lead a department dedicated to ensuring flawless day-to-day execution across all support, service, logistics, technology, and facilities—keeping the business running at elite, audit-ready standard.
You'll oversee our Service Delivery teams (Support Coordinators, Support Workers, and Cleaning Specialists), IT infrastructure, and Fleet & Asset management to create a seamless operational environment. Your role is to build and optimize the systems that translate our WorkWell™ Model principles into efficient daily operations.
As a key WorkWell™ contributor, you'll execute on-the-ground care and support (the "engine room"), maintain compliance, audit trail, and service quality, and enable rapid operational response and flexibility via clear roles and SOPs—directly supporting exceptional participant outcomes and organizational sustainability.
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