Boutique Director – Luxury Womens RTW Brand

Mode Search is partnering with a women's luxury fashion brand to appoint a Boutique Director for its flagship new New York location. This leadership role is responsible for driving commercial success, delivering an exceptional client experience, developing a high-performing team, and ensuring operational excellence across the boutique.

This is a full-time, on-site position based in SoHo, New York City. Reporting into senior leadership, the Boutique Director will oversee this new launch, work closely with cross-functional teams including merchandising, e-commerce, and operations, while maintaining full accountability for the performance and day-to-day management of the store.

This role will require a start date in September or October.

The Role

• Lead all aspects of boutique performance, ensuring sales targets and business objectives are achieved.
• Analyse trading results, identify opportunities for growth, and implement strategies to maximise revenue.
• Drive client acquisition, retention, and relationship-building initiatives across the team.
• Recruit, develop, and inspire a high-performing sales team through coaching, training, and performance management.
• Create a positive and accountable team culture focused on service excellence and commercial results.
• Lead from the shop floor, setting the standard for customer engagement and sales performance.
• Build and maintain relationships with VIP clients and support the team in growing their client books.
• Deliver an elevated customer experience, ensuring consistent service standards throughout the client journey.
• Partner with internal teams to support inventory management, product presentation, and trading opportunities.
• Oversee all operational aspects of the business, including reporting, cash management, stock control, and compliance.
• Ensure the boutique environment reflects the highest standards of presentation and execution.
• Support local business development initiatives, events, and community engagement activities.

Requirements

• Significant senior management experience within luxury fashion retail.
• Proven track record of delivering sales growth and leading successful retail teams.
• Strong leadership skills with the ability to motivate, coach, and develop talent.
• Excellent clienteling and relationship-building capabilities.
• Commercially minded with strong analytical and decision-making skills.
• Highly organised with the ability to manage multiple priorities in a fast-paced environment.
• Strong communication and stakeholder management skills.
• Passion for fashion, retail, and delivering exceptional customer experiences.