OBJECTIVE OF JOBTo support efficient and compliant HR operations through the delivery of Regional Payroll, HRIS & Workforce Data Administration, and Compliance & Governance activities, ensuring service excellence, data integrity, effective controls, and adherence to corporate and regulatory requirements.

JOB DESCRIPTION

(1) Regional Payroll (a) Vendor ManagementWork closely with Payroll Service Providers and Local HR teams on payroll operations and system-related matters.

Ensure efficient, accurate, and timely payroll service delivery across supported markets.

Act as the key liaison between service providers and business stakeholders.

Monitor payroll service performance, SLA/KPI achievement, and follow up on corrective actions.

Support user communication, training, change management, and continuous improvement initiatives.

Maintain payroll-related documentation and records.(b) KPI Dashboard
Maintain payroll KPI dashboards, including performance, incentive, and penalty tracking.(c) Payroll System Security & Governance
Collaborate with IT and service providers on payroll system security and access-related matters.(
1. HRIS & Workforce Data Administration (a) HRIS Administration
Maintain employee data and process employee lifecycle transactions within HR systems.
Ensure all transactions are completed accurately and within established timelines.(b) Workforce & Headcount Reporting
Generate and maintain workforce and headcount reports, including reports with and without salary information.
Review, validate, and maintain the accuracy of workforce data prior to distribution.
Ensure workforce reporting remains accurate and aligned with supporting HR systems.
(c) Workforce Planning & Reporting
Support workforce planning, budgeting, and reporting activities through HR planning and reporting systems.
Perform data reconciliation and validation across relevant systems during planning cycles.
Assist in workforce planning and reporting activities as required.
(d) HR Data Management & System Support
Extract, analyse, and maintain employee data to support reporting and operational requirements.
Maintain data integrity across HR systems through regular validation and correction activities.
(e) Employee Services & Administration
Process employment verification requests and employee data-related applications.
Support HR administrative enquiries relating to employee data and records.
(f) Reporting & Monitoring
Generate, review, and monitor operational reports and exception logs, such as
OS HRS Aging Report
EWD Error Log
Monitor and resolve data issues identified in reporting outputs.(
1. Compliance & Governance
Coordinate HR-related audits, certifications, management system requirements, and compliance reviews (e.g. ISO 9001, ISO 14001), including documentation, stakeholder coordination, audit readiness, corrective actions, and closure of findings.

Review and maintain HR policies, procedures, work instructions, and governance documentation to ensure alignment with business, regulatory, and corporate requirements.

Support the execution of HR Compliance Master Plan activities, including user access reviews, data retention, and data deletion requirements. Coordinate sub-certification, internal control, risk management, and compliance activities in collaboration with relevant stakeholders. Support information governance, data classification, and records management activities in accordance with corporate requirements.

Coordinate HR and system-related audits, including payroll vendor governance and compliance reviews.

Maintain and administer HR system user access rights in accordance with segregation of duties, four-eye principle, and internal control requirements. Ensure internal control documentation and testing requirements are maintained and available for audit purposes.

Ensure HR and payroll records are maintained in accordance with applicable retention, governance, and compliance requirements.EDUCATION LEVEL/TRAININGBachelor’s Degree in Human Resource Management, Business Administration, Finance, Accounting, Information Systems, or a related discipline.

Professional certification or training in payroll, HR operations, HR systems, data analytics, employment law, compliance, audit, or project/change management would be an added advantage.EXPERIENCEMinimum 1–3 years of relevant experience in payroll operations, HR services, HRIS, compensation and benefits, or HR shared services environment.

Hands-on experience coordinating payroll delivery with outsourced payroll providers or shared service partners, including issue resolution, service monitoring, and SLA/KPI follow-up.

Experience in HR data management, workforce/headcount reporting, system administration, employee lifecycle transactions, and data validation across HR platforms.

Exposure to audit, compliance, user access management, internal controls, records retention, data privacy, or ISO-related coordination is preferred.

Working knowledge of HR policies, and employee administration practices.

Experience supporting regional or multi-country HR/payroll operations within a matrix organization would be an added advantage.KNOWLEDGE/SKILLGood understanding of end-to-end payroll operations, payroll calendars, cut-off timelines, vendor governance, payroll controls, and service delivery processes.

Strong knowledge of HRIS, HR master data, employee lifecycle transactions, reporting processes, and data integrity controls.

Ability to prepare, validate, and interpret workforce reports, headcount reports, KPI dashboards, aging reports, and payroll/HR operational metrics.

Sound understanding of compliance requirements relating to payroll records, user access rights, segregation of duties, four-eye principle, data retention, internal controls, and audit readiness.

Strong analytical, problem-solving, coordination, and follow-up skills, with the ability to identify issues, track actions, and support continuous improvement.

Good stakeholder management and communication skills, with confidence in working with HR teams, business users, IT, compliance, and external payroll service providers.

Good command of spoken and written English and Bahasa Malaysia, with the ability to communicate clearly and professionally across functions and countries.

Proactive, organized, resourceful, meticulous, discreet, and able to handle confidential employee and payroll information with a high level of integrity.