Scrum Master

Date Posted: Jul 24, 2026Company: O'Neil Digital Solutions, LLCTitle: Scrum Master

About Us

O’Neil Digital Solutions (ODS) is a leading Customer Communication (CCM) and Customer Experience (CX) services company that provides omni-channel output and delivery to major U.S. industries.

ODS offers proven technical capabilities that help companies communicate effectively with their customers, including our industry-leading, SaaS platform that provides AI-driven composition solutions, campaign management, data analytics, eDelivery and print & fulfillment services.

Summary

The Scrum Master supports Agile software delivery by facilitating Scrum ceremonies, promoting Scrum best practices, and assisting assigned Agile delivery teams in delivering high-quality solutions. This role partners with Product Owners, developers, Business Systems Analysts, and stakeholders to remove routine impediments, maintain Agile processes, and foster continuous improvement within the assigned teams.

Duties And Responsibilities

• Facilitate Scrum ceremonies, including Daily Stand-ups, Sprint Planning, Backlog Refinement, Sprint Reviews, and Retrospectives for assigned Agile delivery teams.
• Partner with Product Owners to maintain prioritized backlogs and ensure user stories are adequately defined for sprint planning.
• Identify and help remove routine impediments impacting sprint execution, escalating complex issues when appropriate.
• Maintain Agile project information within Jira by updating user stories, sprint boards, workflows, and team progress.
• Track sprint progress, team capacity, and basic Agile delivery metrics, providing regular status updates to stakeholders and leadership.
• Promote adherence to Scrum principles and established Agile delivery processes while encouraging collaboration and team accountability.
• Support continuous improvement by facilitating retrospective discussions and assisting with implementation of agreed-upon action items.
• Collaborate with developers, Business Systems Analysts, Product Owners, Project Managers, and stakeholders to support successful sprint execution and delivery across assigned teams.
• Qualifications &

Requirements

• Required Education, Experience, Certification/Licensure
• Bachelor's degree in Information Technology, Computer Science, Business, or a related field, or equivalent experience.2–4 years of experience supporting Agile software development teams as a Scrum Master or related role.
• Certified Scrum Master (CSM), Professional Scrum Master (PSM I), or equivalent Agile certification preferred.
• Experience using Jira and Confluence in an Agile environment.
• Working knowledge of Scrum principles and Agile methodologies.

Preferred Qualifications

• Experience working within software development or technology organizations.
• Exposure to Kanban or other Agile frameworks.
• Healthcare technology experience preferred.

Knowledge, Skills And Abilities

• (KSAs)
• Working knowledge of Scrum, Kanban, and Agile methodologies.
• Strong facilitation and organizational skills.
• Effective verbal and written communication skills.
• Ability to build collaborative relationships across cross-functional teams.
• Basic analytical and problem-solving skills.
• Proficiency with Jira, Confluence, and Microsoft Office.

Working Conditions

This is a hybrid role with 3x/week onsite, in-person, requirement at our office in Plano, TX.Must be able to perform the essential job duties. Work may be performed in an office, warehouse and/or manufacturing environment. Requires the ability to perform the following activities for the majority of the day: stand for extended periods of time, walk, bend, stoop, kneel, crouch or climb.

In addition requires the ability to lift and/or push up to 50 pounds. May be exposed to noise and be required to wear hearing protection for the duration of the shift.

Equal Opportunity Employer

O'Neil Digital Solutions is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.

We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.