Regional Operations Manager - Canada

About mSupply TM

mSupply is North America’s leading distributor of OEM repair parts and equipment, serving professionals in the appliance, HVAC, plumbing, commercial kitchen, and pool/spa industries. Headquartered in St. Louis, MO, mSupply is a multi-billion-dollar enterprise offering an extensive product range, industry expertise, and seamless service.

With more than 2,000 associates across the U.S. and Canada, mSupply’s family of brands delivers with speed, reliability, and precision through its branches, distribution centers, and extensive fleet of delivery vehicles. Shipped orders reach 93% of U.S. customers via next-day ground delivery and 100% within two days. For more information, visit mSupply.com.

About Marks Supply

Since 1962, Marks Supply has provided top-quality HVAC, hydronics, PVF and plumbing products to customers in Ontario with a level of service recognized throughout the industry as exceptional. From OEM equipment to replacement parts to value-added support, Marks carries trusted brands such as American Standard and Ameristar. For more information, visit markssupply.ca.

Job Summary

The Regional Operations Manager leads multiple branches to ensure operational excellence, safety, and customer satisfaction. This role supports and develops Branch Managers, identifies process improvements, and oversees key functions including cost control, sales, service, training, and inventory management. Regular engagement through visits, audits, and meetings ensures alignment with company standards.

Duties & Responsibilities

Customer Interaction

• Delivers prompt, effective customer service through timely communication, issue resolution, and follow-up.
• Maintains professional, ethical relationships with customers, vendors, and internal teams.
• Supports cross-functional collaboration to resolve issues with a solutions-oriented approach.

Management

• Leads by example in all interactions, reinforcing professionalism and ethical standards.
• Conducts regular check-ins to provide feedback, review goals, and offer coaching.
• Recognizes staff achievements and supports adherence to company policies.
• Addresses employee matters with professionalism, compliance, and HR collaboration.

Operations

• Partners with leadership to set and meet branch performance and operational goals.
• Drives cost-reduction and service-improvement initiatives.
• Enforces safety protocols and oversees compliance programs.
• Manages P&L, expense controls, and operational reviews.
• Leads continuous improvement efforts and collaborates on training and policy execution.
• Conducts performance reviews and oversees branch layout, logistics, and fleet safety.
• Recommends facility enhancements and coordinates key operational processes.
• Demonstrates initiative and mobility to support operational success, including travel as needed.

Personnel Management and Development

• Oversees branch-level staff management practices aligned with company policy.
• Resolves employee relations issues ethically and legally, conducting investigations when needed.
• Partners with HR on complex matters and manages talent planning to address staffing needs.
• Maintains open communication and coaches branch leaders on employee development.
• Participates in unemployment hearings and supports leadership in team-building and compliance.

Other

• Safety Sensitive Position: the ability to perform job functions in a constant state of alertness and in a safe manner.
• Travel as required.
• Maintains proficiency with company computer systems in aspects related to job, such as data entry, messaging, call logs, data notations, queue updates, batching, or other job & office functions and requirements
• Other duties as assigned. As with any evolving organization, the job description is not designed to cover or contain a comprehensive listing of work activities, duties, or responsibilities. Additional or other duties, responsibilities, assignments, and activities may change or be assigned at any time with or without notice.

Qualifications

• Bachelor’s degree in Business, Operations Management, Supply Chain, or related field or the equivalent in related work experience.
• 8 or more years’ experience with business, warehousing, supply chain, logistics and related functions.
• 3 or more years’ experience in a multi-unit leadership role with demonstrated metric successes.
• Demonstrated knowledge of MS Office suite applications (Word, Excel, PowerPoint, Outlook).
• Proficient in using office technology, including computers, photocopiers, scanners, phone systems, and virtual meeting platforms, as required for daily responsibilities.

Preferred Qualifications

• 10 or more years’ experience with business, warehousing, supply chain, logistics and related functions. Appliance experience a plus.
• 5 or more years’ experience in a multi-unit leadership role with demonstrated metric successes.

Physical Demands & Work Environment

This full-time position requires approximately 40 hours per week and involves regular physical and sensory activity, including:

• Bending, lifting, and carrying materials weighing up to 50 lbs.
• Prolonged sitting (up to 8 hours), with intermittent standing and walking throughout the shift
• Continuous use of fingers, hands, and arms for computer and office-related tasks
• Frequent use of office equipment such as computers, phones, and scanners (up to 8 hours daily)
• Regular verbal communication via phone and in-person interactions (up to 6 hours daily)

What We Offer

We care about your well-being from day one. Here’s a snapshot of the benefits we provide:

• Comprehensive health benefits, 100% paid by the company - extended health coverage, dental, vision, and prescription drugs, effective your first day
• Life insurance, plus short- and long-term disability coverage
• RRSP with company contributions
• Paid time off - vacation, holidays and personal days
• Employee Assistance Program (EAP); Employee discounts and much more...

Additional Information

Compensation is negotiable based on education, experience, and other relevant credentials. Our salary ranges are determined by role, level, and location. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed reflect the base salary only.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us at careers@msupply.com

mSupply is committed to providing accommodation for people with disabilities. If you require accommodation during the application process, please contact careers@msupply.com

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