Site Reliability Engineer

Site Reliability Engineer, Senior – ContractorType: Full TimeLocation: Pittsburgh, PA / Phoenix, AZ / Strongsville, OH (On-site)

ROLE SUMMARY

We are seeking a Senior Site Reliability Engineer to support a mission-critical Run the Bank (RTB) application portfolio within a Software Reliability & Controls organization. This role is focused on production stability, operational excellence, and risk management for high-availability systems in a regulated enterprise environment.

This position is ideal for an experienced engineer who thrives in production environments, takes ownership of system stability, and can partner effectively across infrastructure, security, and application teams to reduce operational risk and improve reliability.

JOB DESCRIPTION

Identifies and establishes ways of stabilizing environments and sites while assessing opportunities to drive engineering stability through analytics and metrics.

Responsible for site design consulting, platform management, and capacity planning. Defines, creates, and ensures that robust dashboards and monitoring systems are implemented.

Identifies, coordinates, and implements SLAs and SLOs through the use of established robust monitoring for applications, service sites, and platforms.

Leads in analyzing metrics from operating sites and applications to assist in performance tuning and fault finding.

Troubleshoots priority incidents and participates in blameless post-mortems. Understands the stack to optimize complex systems and user interactions — including how code is deployed, configured, and monitored — as well as the availability, latency, change management, emergency response, and capacity planning of services in production.

Engages in testing strategy approaches and results, complex incident response and root cause analysis efforts, resolving underlying issues, driving continuous improvement in incident management, and reducing mean time to resolution.

Mentors and trains junior team members on best practices for infrastructure management and disaster recovery.

KEY RESPONSIBILITIES

• Production Support & Monitoring
• Monitor, maintain, and support systems and software to ensure high availability and production stability
• Monitor system health and availability, responding to incidents, alerts, and escalations as needed
• Act as a senior technical resource during production incidents, driving timely resolution and clear communication
• Maintenance & Operational Execution
• Perform maintenance activities such as patching, upgrades, configuration changes, and automation, with a strong understanding of production environments and dependencies
• Troubleshoot issues across application, infrastructure, network, and database layers
• Partner with internal technology teams to execute production changes safely and in accordance with change management processes
• Root Cause Analysis & Continuous Improvement
• Conduct detailed root cause analysis (RCA) for incidents and production issues
• Implement corrective and preventative actions to prevent recurrence
• Identify recurring issues and drive process improvements and automation to reduce risk and manual effort
• Documentation & Knowledge Management
• Develop and maintain documentation for supported systems and applications, including runbooks and operational procedures
• Ensure system knowledge is documented, current, and accessible to support continuity and resiliency
• Risk, Governance & Compliance
• Follow and support application governance, audit, and regulatory requirements
• Participate in business continuity, resiliency, and disaster recovery activities as required
• Maintain a strong focus on risk awareness and customer impact
• CORE COMPETENCIESCustomer Solutions
• Business Management
• Application Development
• User Experience Design (UX)
• Software Solutions
• Release Management
• Process Improvements
• Group Problem Solving
• Design
• REQUIRED

TECHNICAL SKILLS

• Operating Systems
• Linux
• Windows Administration
• Databases & Data Access
• Oracle
• Microsoft SQL Server
• Knowledge of NDM / data transfer mechanisms
• Application & Integration
• DNSJSONJWTPlatforms & Tools
• Incident, change, and problem management — ServiceNow preferred
• Knowledge of Open
• Shift Container Platform (OCP)
• TOADMS SQL Studio
• General
• Strong Excel skills for tracking, analysis, and reporting
• Ability to communicate technical concepts clearly with partner teams across multiple domains
• PREFERRED / NICE-TO-HAVE SKILLSRed Hat Open
• Shift / KubernetesMongoDBAdvanced ServiceNow usage
• Venafi / certificate management
• Disaster recovery and data center failover
• PINGCA7Sterling Control Center
• Azure
• Cyber
• Ark
• Dynatrace
• F5Ansible
• SOFT SKILLS & BEHAVIORAL EXPECTATIONSStrong organizational skills with the ability to manage multiple priorities
• Motivated self-starter who takes ownership and follows issues through to resolution
• Ability to learn quickly in a complex production environment
• Comfortable working independently without the need for micromanagement
• Calm, professional communicator during high-pressure situations
• EXPERIENCE5+ years of relevant experience require