Manager, Business Operations

VACANCY: Manager, Business Operations

REPORTS TO: Director, Business Operations

LOCATION: Toronto, Ontario

STATUS: Permanent Full-time Employment

No. of VACANCIES: One (1).This posting is for an existing vacancy for which we are currently undertaking recruitment

SALARY RANGE

$118,000 - $123,000 per annum

Please note: This range reflects the expected compensation for the candidates who meets the stated qualifications. Actual pay may vary based on experience, education, and internal compensation practices.

ABOUT UHN FOUNDATION

Part of University Health Network (UHN), Canada’s #1 hospital, UHN Foundation raises funds for research, education and excellence in patient care at Toronto General and Toronto Western hospitals, Toronto Rehab, The Michener Institute of Education at UHN and West Park Healthcare Centre.

Our donor community is UHNITED to help us change the status quo of healthcare – helping recruit and train the brightest medical minds from around the world, develop new treatments for disease, and advance bold medical research.

UHN’s Toronto General Hospital has been ranked the #2 hospital in the world on Newsweek’s 2025 World’s Best Hospitals list, citing our leadership in transplantation, cardiac and vascular care, and surgical innovation.

Together with our donors, we are helping Canada’s #1 hospital reimagine healthcare.

POSITION SUMMARY

UHN Foundation is hiring a Manager, Business Operations to ensure the seamless day-to-day operations of our Foundation offices and Donor Services team. This role is instrumental in shaping the employee experience and setting the tone for every donor interaction.

By leading a highly visible team and function, the Manager cultivates a welcoming, professional, service-oriented environment while driving efficiency in both office operations and donor services. The goal is a consistently responsive and exceptional experience for all donors and stakeholders, aligned with the Foundation’s mission of operational excellence, while fostering a positive and inclusive workplace.

KEY RESPONSIBILITIES

Office Operations

• Coordinate and oversee daily office operational and facility needs, ensuring office resources and processes support organizational efficiency; develop, implement and maintain relevant procedures and best practices as required.
• Lead office space planning and utilization efforts, coordinate renovations and operational improvements.
• Serve as the primary liaison with UHN facilities and external vendors; ensuring service agreements meet organizational requirements, including permitting and certification requirements.
• Oversee office maintenance and repair schedules, minimizing disruption to the Foundation’s day-to-day operations.
• Monitor and anticipate general office supply and equipment needs, overseeing management of inventories and their procurement.
• Responsible for building the Business Operations budget and managing expenditures against approved spend; identifying opportunities for efficiencies and cost savings.

Customer Service

• Foster a collaborative, service-oriented team culture focused on professionalism and continuous improvement, ensuring high-quality donor and customer service standards are consistently maintained.
• Monitor workflows, service levels, and team productivity to ensure timely response to donor inquiries and office requests; continuously identify opportunities to enhance donor service processes and service delivery.
• Manage escalation of complex donor or staff concerns ensuring timely resolution.

Health, Safety, and Workplace Support

• Support workplace health and safety programs and emergency preparedness activities, ensuring compliance with applicable workplace safety procedures.
• Responsible for office physical security measures, including employee and visitor access, key/card management, security incident reporting, and compliance and monitoring of workplace security policies.
• Promote a safe, organized, and positive work environment for employees and visitors.

Leadership

• Provide day-to-day leadership, coaching, and supervision to the Receptionist, Senior Donor Services Administrator and Foundation’s Operations Coordinator.
• Establish performance expectations and support employee development through regular feedback and coaching; includes leading hiring, training and performance management activities for direct reports.

QUALIFICATIONS & EXPERIENCE

• Minimum 5 years of experience in operations and facilities management, including tenure at a mid-sized organization (100-250 employees); experience managing multiple locations (2+) considered an asset.
• Excellent customer service and relationship management abilities, including previous experience leading, coaching and developing administrative or customer service teams.
• Strong organizational, planning, and problem-solving skills, including the ability to manage multiple, often unexpected, priorities in a dynamic environment.
• Possess strong written and verbal communication skills, with demonstrated use supporting proactive and clear information sharing and management of stakeholder expectations.

WORK ENVIRONMENT

• Fast-paced, service and results oriented environment.
• May have some activity outside of regular office hours to support operational needs.
• The Manager, Business Operations is expected to be on site 5 days a week, Monday through Friday at our office located within Toronto General Hospital.
• Ability to work cooperatively with colleagues in all positions throughout the Foundation.
• Shared commitment and support of the overall Foundation goals.

Alongside competitive salaries, we offer an extensive benefits package, flexible work arrangements, growth and development opportunities, defined benefits pension plan and birth parent/parental leave top-up.

University Health Network thanks all applicants; however, only those selected for an interview will be contacted. UHN has a diverse workforce and is an equal-opportunity employer.

Please note: All applicant screening and evaluation for this role are carried out manually by our recruitment team. We do not leverage AI in any part of the hiring process.

Deadline to Apply: August 10, 2026