Teller Supervisor

Company Description

Looking to join the #1 bank in the UAE and one of the most prestigious in the region? We're looking for professionals who are driven, skilled, and ready to take on new challenges. Together, we can achieve our goals, making a lasting impact on both our company and the industry as a whole.

Join us and leave your mark on the industry. Let's work together to achieve great things and unlock new possibilities for our employees, customers, and communities.

Job Description

We are seeking a highly skilled and experienced Teller Supervisor to join our team in Abu Dhabi, United Arab Emirates. As a Teller Supervisor, you will play a crucial role in managing the day-to-day operations of our teller area, ensuring accurate and efficient customer transactions while maintaining the highest standards of service and compliance.

• Oversee and manage teller operations, including cash transactions, check deposits, fund transfers, and foreign exchange services
• Ensure compliance with bank policies, operational risk controls, and regulatory requirements
• Supervise, coach, and develop teller staff to maintain operational accuracy and consistent service delivery
• Monitor and contribute to achieving branch service KPIs, including customer satisfaction metrics and transaction accuracy
• Manage cash limits and exchange positions in accordance with branch authorization standards
• Conduct regular audits and surprise cash counts to maintain operational integrity
• Prepare and submit daily, monthly, and quarterly reports on teller operations to branch management
• Act as the primary point of escalation for complex transactions and customer inquiries
• Promote the bank's digital channels and self-service options to customers
• Ensure the security of undelivered cards, checkbooks, and sensitive customer information
• Collaborate with branch management to implement process improvements and enhance operational efficiency

Qualifications

• Bachelor's degree in banking, business, finance, or a related field
• Minimum of 5 years of experience in banking operations, with at least 3 years in teller operations and supervisory responsibilities
• Strong knowledge of branch operations, cash management, and regulatory requirements
• Demonstrated leadership abilities and experience in team management
• Proficiency in banking software and systems
• Excellent analytical and problem-solving skills
• Strong communication and interpersonal abilities
• Detail-oriented with a focus on accuracy and efficiency
• Ability to work in a fast-paced, high-volume environment
• Knowledge of local banking regulations and practices in the UAE
• Customer-focused mindset with a commitment to delivering exceptional service
• Ability to make decisions and handle escalations effectively
• Strong organizational skills and ability to multitask