Guest Relations Coordinator (UAE National)

Job Title: Guest Relations Coordinator (UAE National)

Location: Abu Dhabi, UAE

Job Type: Full-Time

Company Overview

Our purpose is to help people live healthier lives by focusing on the biological process of aging through advanced clinical care and research using precision diagnostics, lifestyle medicines and proven therapeutics to improve health span and performance.

We are at the forefront of Healthy Longevity Medicine by combining advanced diagnostics with AI-driven risk prediction, digitally enabled clinical care with the highest quality of trained professionals in lifestyle and longevity medicine. We are at the frontier of how to keep people healthy, on the population level as well as tailored programs for individuals.

Our clinical practice—along with our research and innovation arms—are shaping the future of Healthy Longevity medicine, and we invite you to apply and explore these possibilities with us.

Job Overview

The Guest Relations Coordinator will play a key role in managing the front desk and ensuring smooth day-to-day operations of the healthcare facility. The individual will be the first point of contact for patients and visitors, providing excellent customer service while handling administrative tasks efficiently in support of the institute's precision medicine pilot project.

Proficiency in both Arabic and English is essential for communication with patients and visitors.

Key Responsibilities

Front Desk Management & Patient Experience Coordination

• Greet and welcome patients, visitors, and vendors in a friendly, professional manner, ensuring clear communication in Arabic and English.
• Handle incoming phone calls, answering inquiries or directing calls appropriately, with the ability to communicate in Arabic where necessary.
• Schedule patient appointments and assist with maintaining an organized appointment calendar.

Patient Registration & Payment Handling

• Register new patients and update patient information in the system.
• Collect patient payments, handle billing inquiries, and assist with patient check-in/check-out procedures.

Administrative Support

• Assist with office supply inventory management and maintain the cleanliness and tidiness of the reception area.
• Manage incoming and outgoing mail and deliveries.
• Provide administrative support to various departments as needed.

Communication & Coordination

• Communicate and coordinate effectively with internal staff to ensure efficient operations, particularly assisting patients who speak Arabic.
• Assist in scheduling and coordinating meetings and appointments within the facility.

Security & Compliance

• Ensure compliance with security protocols and monitor facility access.
• Uphold confidentiality of patient information and adhere to HIPAA regulations

Patient Experience & Customer Service

• Collaborate with the team to ensure a positive patient experience and assist in providing any additional support required by patients.

Governance & Compliance

Compliance Responsibilities

• Ensure that front desk and patient access operations comply with UAE healthcare regulations, including HIPAA and other relevant privacy laws.

Decision-Making Authority

• Holds the authority to manage day-to-day patient access operations and escalate issues when necessary.

Competencies And Skills

Core Competencies

• Communication Skills: Excellent interpersonal and communication skills, with proficiency in Arabic and English to ensure smooth interaction with patients, visitors, and staff.
• Customer Service: A customer-centric attitude with the ability to provide excellent service to patients and maintain professionalism.
• Organizational Skills: Strong organizational and multitasking abilities to manage appointments, patient information, and administrative tasks efficiently.

Technical Skills

• Proficient in Microsoft Office, phone systems, and office equipment.
• Familiarity with Electronic Health Records (EHR) systems is a plus.
• Basic understanding of medical terminology and healthcare processes is advantageous.

Qualifications And Experience

Educational Background

• High school diploma or equivalent. Additional certifications in office administration or healthcare-related fields are a plus.

Professional Experience

• Proven experience (1-3 years) as a Guest Relations Coordinator, or in a similar role, preferably within a healthcare setting.

Certifications

• Relevant certifications in office administration or healthcare support are desirable but not mandatory.

Language Proficiency

• Fluency in Arabic and English is required for effective patient communication.

Working Conditions

Work Environment

• The role is primarily office-based at the healthcare facility's reception area, interacting with patients, visitors, and internal staff members.

Physical Requirements

• Ability to sit for extended periods while handling patient access duties and occasional standing during interactions with patients and staff.

Travel Requirements

• Minimal to no travel required, duties are performed within the facility in Abu Dhabi.