Customer Service Representative - Emirati Talent

Main Responsibilities and Accountabilities

a) Receive in-bound calls from customers, prospects and non-customers while maintaining established standards for number of calls, pick-up time, duration of call and quality of call.

b) Provide high quality customer service by answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriate.

c) Perform customer transactions accurately and in an efficient manner.

d) Perform correct maintenance and set-up for customers.

e) Enhance Revenue by identifying and maximizing selling and cross-selling opportunities.

f) Identify customer problems and offer appropriate solutions.

g) Continuous learning to keep up to date with changes to products, services, and procedures.

h) Participate in Outbound calling programs and other projects and activities when required.

i) Perform any other duties or responsibilities that are consistent with the role as assigned by management.

j) Flexible working in morning and night shifts.

Education and Qualifications

• Bachelor’s degree is preferred,
• Minimum of a high school diploma or equivalent.

Other skills required for the job

• Excellent verbal and written communication skills
• Strong problem-solving and conflict-resolution abilities
• Ability to multitask, prioritize, and manage time effectively
• Attention to detail and accuracy in data entry or documentation
• Adaptability to different customer personalities and situations