Oversee end-to-end soft services FM operations across multiple sites, including cleaning and Security Services.

Develop and implement annual soft services operational plans based on site conditions, client requirements, and service priorities.

Manage and monitor specialized service contractors, including façade cleaning, pest control, waste management, landscaping, parking management, and other outsourced services.

Coordinate with vendors and service partners to ensure compliance with agreed SLA, KPI, quality standards, and contractual requirements.

Handle emergency situations, operational escalations, special events, and client requirements effectively.

Prepare and maintain operational performance reports, dashboards, and documentation required for management reviews and audits.

Ensure compliance with U.A.E. local authority regulations, HSE requirements, and building management guidelines.

Develop and implement training programs, toolbox talks (TBT), and SOP awareness sessions for site teams.

Lead, motivate, and develop operational staff through coaching, performance monitoring, and appraisal processes.

Conduct regular site inspections, quality audits, and performance reviews to ensure continuous improvement in soft services delivery.

Monitor cleaning materials, consumables, equipment usage, and resource allocation to ensure effective budget control and operational efficiency. Bachelor’s degree in a relevant field from a recognized institution.7–10 years of proven experience in the Facilities Management (FM) industry, with significant experience in a managerial or supervisory leadership role.

Strong leadership, team management, and decision-making capabilities with the ability to manage large-scale soft services operations.

Extensive knowledge and hands-on experience in Soft Services operations, including:

Housekeeping / Cleaning Services
Security Operations
Waste Management
Landscaping
Pest Control
Façade Cleaning
Parking Management
Other specialized FM services
Strong understanding of U.A.E. local authority regulations, QHSE requirements, and industry best practices.

Proficiency in CAFM systems and FM operational management platforms.

Proven ability to ensure high standards of quality assurance, client satisfaction, and service delivery in line with contractual SLA/KPI requirements.

Demonstrated experience in managing large soft services teams and multiple service lines across residential, commercial, and mixed-use developments.

Strong vendor, contractor, and stakeholder management skills with excellent communication abilities.

Valid BICSc (British Institute of Cleaning Science) or SIRA certification is preferred/required.