GLOBAL BANKING MARKETS

Our core value is building strong relationships with our clients which include, asset managers, hedge funds, broker dealers and systematic clients. We help them buy and sell financial products on exchanges around the world, raise funding, and manage risk.

This is a dynamic, entrepreneurial team with a passion for the markets, with individuals who thrive in fast-paced, changing environments and are energized by a bustling trading floor.

The Team

We are a team at the heart of electronic trading. We own the production plant and manage the systems that process billions of dollars’ worth of trades every day. Working as part of the Production Engineering function, Frontline support team members proactively and reactively deal with operational risk. We are accountable for the monitoring and support of Algorithmic, Smart Routing, Order Management & MTF systems.

We use and evolve the techniques, tools and applications to monitor systems, application and business performance. We work closely with the developers, product managers, business support and the technology team to deliver electronic execution services. We ensure the availability, performance and flexibility of the service, today and in the future.

Job Description

The team requires a self-motivated self-starter with good technical skills to be providing business and technical support for the equity electronic trading stack. The role sits within the Frontline support team who are the primary face off to the trading desk.

The ideal candidate would have experience in a similar desk facing support function at a financial services firm.

Responsibilities and qualifications

Role Responsibilities

Direct trading desk facing business and technical support
Own the production environment
Serve as level one support on issues
Demonstrate plant health through plant monitoring, alerting provisioning and capacity management
Automate repetitive maintenance and troubleshooting tasks
Communicate and document production changes, improve the change management process and tooling
Drive continuous improvement through incident follow-ups and root cause analysis
Challenge other teams to improve production-related practices
Coordinate and run emergency drills

Essential Experience

Running a production plant in financial markets
Understanding of order management and downstream processes
Great communication skills
Proven ability to work directly with a demanding user base and manage their needs
Strong desire and ability to understand the business
Ability to triage and prioritise incoming requests
Hands on working in large-scale Unix/Linux environments
Using and maintaining application monitoring, performance and capacity management in large-scale systems
Good experience writing SQL queries
Scripting in Python, Bash or similar language

Desired Experience

Working in equities cash markets and trading systems
Writing C++, Python, Java, Javascript