Customer Sales Representative

About the Role

We are looking for a customer-focused and detail-oriented Customer Sales Representative to support our Sales and Marketing team. This role is responsible for ensuring accurate order processing, effective customer communication, timely coordination of deliveries, and maintaining sales documentation while delivering excellent customer service.

If you enjoy working in a fast-paced environment, coordinating with multiple departments, and building strong customer relationships, we'd like to hear from you.

Role Summary

The Customer Sales Representative is responsible for preparing quotations, processing sales orders, coordinating deliveries, maintaining customer and product records, and supporting day-to-day sales operations. The role works closely with Sales, Stores, Procurement, Finance, IT, and other internal teams to ensure customer requirements are met efficiently and accurately.

Key Responsibilities

Sales Administration

• Prepare, review, and process customer quotations and sales orders.
• Prepare proforma invoices, customer correspondence, and other sales-related documents.
• Process sales order amendments, cancellations, and purchase order modifications.
• Maintain accurate sales records, quotations, and customer orders within the Oracle ERP/CRM system.
• Maintain organized records of customer quotations, follow-ups, and sales activities.

Customer Service

• Respond promptly to customer inquiries regarding product availability, pricing, stock status, and delivery schedules.
• Coordinate with internal departments to ensure timely order fulfillment and excellent customer service.
• Build and maintain positive relationships with customers by providing professional and timely support.

Order & Delivery Coordination

• Maintain delivery and shipment schedules to ensure orders are delivered on time.
• Coordinate with Stores, Procurement, Finance, IT, and Sales Counter teams to ensure smooth order processing.
• Prepare material return documentation and coordinate the approval process.

Product & System Administration

• Monitor and maintain product item master records.
• Coordinate new item code creation and updates through the appropriate departments.
• Ensure supporting documentation is complete and accurately maintained.

General Support

• Support Sales Counter operations when required by assisting customers, preparing cash invoices, and coordinating deliveries.
• Ensure compliance with company policies, procedures, and documentation standards.
• Provide administrative support to the Sales Team.
• Perform other duties as assigned by management.

What We're Looking For

Education

• Secondary school education with a certificate in computer applications.

Experience

• Minimum of 3 years of experience in sales administration, customer service, or sales support.
• Experience using Oracle ERP/CRM or similar business systems is preferred.
• Experience within a manufacturing, industrial, or trading environment is an advantage.

Skills & Knowledge

• Sales administration and order management.
• Customer service and relationship management.
• Oracle ERP/CRM system proficiency.
• Microsoft Office applications.
• Strong communication and interpersonal skills.
• Excellent organizational and time management skills.
• Strong attention to detail and accuracy.
• Good coordination and follow-up skills.
• Ability to work effectively in a fast-paced environment.
• Strong problem-solving skills.

Core Competencies

• Customer Focus
• Communication
• Teamwork
• Coordination
• Attention to Detail
• Time Management
• Planning & Organizing
• Problem Solving
• Adaptability
• Professionalism

Why Join Us

Join a well-established organization where you'll play an important role in supporting sales operations and delivering excellent customer service. You'll work in a collaborative environment with opportunities to develop your skills, contribute to business success, and grow your career.

Hiring Requirements

• Applicants must currently reside in Qatar.
• A transferable visa with an NOC is required, where applicable.
• Willing to be based in Mesaieed.

How to Apply

Please submit your updated CV through Indeed. Only shortlisted candidates will be contacted.

Job Type: Full-time

Job Type: Full-time

Application Question(s)

• What are your salary expectations?
• Are you willing to be based in Mesaieed? (Yes/No)
• What is your earliest available start date, and what is your current notice period?
• Do you have a valid Qatar driving license? (Yes/No)
• How many years of experience do you have in sales administration or customer service?

Work Location: In person