Job Purpose Summary

The incumbent will be responsible for the implementation and coordination of all branch operational documentation control in respect of customer account maintenance acting as the subject matter expert on the first line of defence by effective Know Your Customer (KYC). They will assist Front Office staff in obtaining all original account opening documentation for Retail, Private Banking, Treasury and Corporate customers including: conducting the analysis and documenting of applicable due diligence.

Job Role holder will review all customer documentation to ensure compliance with procedures and regulatory requirements. They will be responsible for the safe custody of the documents throughout the process and after. The incumbent will also be responsible for ensuring that these documents are scanned and can be retrieved from the Bank’s archive system.

Main Duties

Shareholder & Financial:

-Manage in the monitoring and achievement of Key Performance Indicators (KPIs) on periodic basis.

-Observes and promotes cost consciousness and efficiency, and enhance productivity, to minimize costs, avoid wastes, and optimize benefits for the bank.

-Act within the limits of the powers delegated to the incumbent and adheres to QNB policies

-Implements KPI’s and best practices for role

-Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.

Customer (Internal & External):

-Build and maintain strong and effective relationship with the all other related departments and units to achieve the Group’s goals/ objectives.

-Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required.

-To assist customers in all their queries on Bank’s product and seek solution to their requests.

-Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.

-Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.

Internal (Processes, Products, Regulatory):

-Ensure the completeness of documentation in the opening, review and maintenance of Retail, Corporate, Treasury and Financial institutions account relationships (conventional and Islamic), review documentation on all new accounts to ensure proper procedures were followed and red flags were properly followed up and approved.

-Ensure all KYC, due diligence and other regulatory requirements are met for new accounts.

-Maintain the safe custody of all documents by filing documents in accordance with the set policies, procedures and regulatory requirements.

-Open a separate file for each customer; follow up with the Relationship Manager Units on the timely update of customer information in the system.

-Engage, in liaison with Relationship Managers, with customers and their representatives in obtaining and completing the documentary requirements necessary to open and maintain accounts with the Branch.

-Analysis of KYC and due diligence data in support of Relationship Manager review of customer information.

-Timely update of customer files consequent upon risk rated review, changes in the postal address, employment details, ownership of business, legal form of business etc.

-Timely submission of documents to central archives, as and when deemed necessary.

-Coordinate with the Operations Department for the timely closing, archival and, ultimately, disposal of customer files upon the closing of customer accounts.

-Maintain a register for all customer files and develop a list of files for destruction.

-Prepare MIS reports with regards to Transactions Documentation and Control activities.

-Provision of relevant periodic Management Information for review at Committees (in accordance with Branch Governance framework).

-To assist customers in all their queries on Bank’s product and seek solution to their requests

Education/Skills

-University graduate preferably with a Major in Finance, Banking, Economics, Mathematics or Business Administration (related field of study),

-At least 6 years relevant experience in the banking industry, preferably with a large local / International Bank.