Reservation & Revenue Manager

Role Overview

Join our prestigious team as a Reservation & Revenue Manager, where you will lead reservation and revenue optimization initiatives within a renowned hospitality environment. As part of our team in The Chedi Muscat, you'll work in an ONSITE environment, leveraging your expertise to ensure seamless reservation processes, maximize revenue, and uphold an outstanding guest experience.

This role requires a dynamic professional adept at both the operational and strategic elements of reservation management.

Responsibilities

• Oversee the daily operations of the reservations team to ensure efficiency and accuracy in all booking processes.
• Maximize room revenue through effective yield management and inventory control strategies.
• Collaborate with sales, front office, and marketing teams to ensure smooth communication and delivery of exceptional service to guests.
• Analyse booking patterns, market trends, and prepare detailed management reports on occupancy and revenue performance.
• Implement and maintain reservation procedures, ensuring compliance with hotel policies and standards.
• Address and resolve guest issues related to reservations, ensuring solutions align with high service standards.
• Train, inspire, and coach reservation staff, fostering a high-performance culture.
• Monitor and manage electronic and paper filing systems for accuracy and compliance.

Must have requirements

• Minimum 7 years' experience as a Reservation Supervisor or Assistant Manager in a reputed hotel.
• Graduation from an accredited college or university.
• Proven background in accounting or related numerate discipline.
• Exceptional customer service, communication, and organizational skills.
• Ability to manage time efficiently, meet deadlines, and fulfill commitments.
• Excellent computer and typing proficiency, including advanced use of MS Excel and Word.
• Strong listening and comprehension skills.
• Keen attention to detail and process management.
• High level of knowledge pertaining to company policies and procedures.

Nice to have requirements

• Previous exposure to luxury hospitality environments.
• Experience using hotel property management systems and revenue management tools.
• Advanced data analysis and reporting skills.
• Fluency in additional languages besides English.

Perks and Benefits

• Opportunity to develop your career in a world-class luxury hotel environment.
• Comprehensive on-the-job training and professional development programs.
• Competitive salary and performance-based incentives.
• Access to exclusive hotel facilities and discounts.
• Supportive, multicultural team environment.