Colleague Services Supervisor - Omani National

Mandarin Oriental Muscat is looking for a Colleague Services Supervisor to join our People and Culture team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental MuscatSituated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool.

The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.

For those seeking a luxury living experience in one of Muscat’s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group’s legendary service, world-class amenities and sweeping sea or mountain views.

Job Scope Assist the People & Culture Manager in the budgeting process by providing all housing-related expenses, including Operating Equipment and FF&E requirements. Ensure the housing budget is strictly adhered to, with all costs controlled and properly approved. Monitor the monthly P&L and conduct regular analysis of housing-related financial performance.

Provide leadership, direction, and support to all colleagues and foster a positive working environment. Train, evaluate, and schedule housing colleagues in accordance with company standards and housing policies. Conduct regular team meetings and one-on-one sessions to maintain open communication and address concerns. Attend daily People & Culture meetings and all other required meetings as scheduled.

Respond to departmental changes in line with the needs of the business, company, or hotel. Manage all pre-arrival, onboarding, and move-in arrangements for new colleagues, including accommodation preparation, welcome packs, and orientation. Coordinate flight bookings and ensure a smooth arrival experience for new colleagues.

Allocate housing spaces in compliance with local legislation, benefits level, family status, nationality, gender, and ethical standards. Inform apartment occupants of new colleagues’ arrivals and ensure seamless integration into the accommodation. Maintain all housing inventories, including colleague equipment, keys, stock items, and accommodation assets.

Manage key control, distribution, and inventory for all colleague housing. Conduct regular apartment inspections and inventories, including exit inspections for resigned or terminated colleagues before approving exit clearance. Ensure proper care, security, and maintenance of all hotel and housing equipment through regular supervision.

Conduct regular checks to ensure apartments and Heart of House areas (including colleague lockers, cafeteria, and recreation rooms) are clean, tidy, and well maintained at all times. Coordinate daily and weekly cleaning of housing facilities, public areas, and apartments with vendors, colleagues, and owning companies.

Coordinate linen changes with external laundry providers for new arrivals and current colleagues, where applicable. Oversee maintenance requests, pest control, and upkeep of all housing facilities, including gym equipment, public bathrooms, changing rooms, and waiting areas. Establish and maintain a Lost & Found procedure for colleague housing.

Respond to day-to-day requests from housing occupants in a courteous and professional manner. Maintain strong working relationships and effective communication with all colleagues, departments, and external vendors. Encourage efficient inter-departmental communication to promote teamwork and engagement. Coordinate transportation arrangements between the hotel, colleagues, and transportation providers.

Identify areas for improvement in housing operations by reviewing reports, colleague feedback, and incident reports, and implement action plans accordingly. Coordinate monthly housing inspections with a security department member. Report any security incidents or disciplinary matters to the Director of People & Culture and the People and Culture Manager.

Organize safety and evacuation training for colleagues in coordination with the Director of Security. Maintain and regularly review the Housing Colleague Rules & Regulations handbook, ensuring all colleagues are informed accordingly. Prepare weekly reports covering maintenance, requests, new arrivals, leavers, and transfers. Prepare monthly reports on housing occupancy, key issues, and activities.

Monitor market trends, competitor practices, and pricing, and share relevant insights with the Director of People & Culture. Manage colleague cafeteria operations, including menu planning, communication with the catering company, gathering colleague feedback, and conducting monthly menu reviews. Organize bi-monthly colleague social activities and welfare events.

Participate actively in colleague welfare committees and initiatives. Carry out any other duties as assigned by the Director of People & Culture and the People and Culture Manager.

Our commitment to youLearning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world.

The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

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