Barista Assistant

Muscat, Oman

As a Barista Assistant, you craft each coffee with passion and precision, turning premium beans into memorable experiences. You’ll engage customers with your coffee knowledge, bringing creativity to every cup in our luxury, team-driven environment.

Role Objective

To provide safe, efficient, and friendly service to all customers as per Management’s

instructions and Company regulations outlined in the Operations manual.

Customer Relationship

Personal Evolution

English language

Administrative Work

Technical Expertise

Admission Requirements

• Full-time availability.
• Three-month training period.
• Passion for specialty coffee.
• Willingness to learn.
• Discipline.

Duties and Responsibilities

1. Set the Standard

Be a role model by adhering to work timings, rules, and regulations, maintaining discipline and professionalism at all times.

2. Punctuality Matters

Arrive and leave according to the work schedule, without delay.

3. Professional Appearance

Always wear the clean, ironed company uniform, reflecting pride in your role.

4. Hygiene First

Maintain impeccable personal and work hygiene throughout your shift.

5. Handle Finances Accurately

Count cash and accurately open the sales system each day.

6. Warm Welcomes

Greet every customer with a smile and make them feel valued upon arrival.

7. Introduce Our Brand

Present Mahaseel Al Bon services and products to customers, answering their questions with expertise.

8. Efficient Service

Receive and deliver orders promptly and accurately, both in-store and to customers in their cars.

9. Attention to Detail

Carefully take and process customer orders, ensuring nothing is overlooked.

10. Accurate Transactions

Register orders and payments in the system, ensuring accuracy and efficiency.

11. Craft Quality

Prepare food and drinks following our recipes, maintaining the highest quality.

12. Team Spirit

Collaborate with co-workers in a respectful, supportive, and cooperative manner.

13. Prepare the Café

Turn on lights and electricity, fill and heat kettles, and ensure coffee service is ready.

14. Stock Management

Order necessary supplies from the Stores Department to keep everything running smoothly.

15. Calibrate and Quality Check

Regularly calibrate coffee mills and ensure the quality meets our standards.

16. Equipment Mastery

Have a strong knowledge of espresso machines, grinders, and other equipment, with the ability to troubleshoot minor issues effortlessly.

17. Maintain Cleanliness

Keep the shop, equipment, and dishes spotless, ensuring a pristine environment.

18. Provide Seamless Service

Serve customers inside and outside, creating memorable experiences.

19. Curate Ambiance

Arrange products, equipment, and furniture to reflect our shop’s elegance and creativity.

Essential Skills

1. Coffee Knowledge

Deep understanding of Specialty coffee, brewing methods, and flavor profiles.

2. Technical Proficiency

Skilled in operating espresso machines and other brewing equipment.

3. Creativity

Ability to craft unique and visually appealing beverages, including latte art.

4. Customer Service

Warm, engaging, and able to connect with customers.

5. Attention to Detail

Precise in measurements, brewing techniques, and presentation.

6. Time Management

Efficient in a fast-paced environment, balancing multiple orders at once.

7. Teamwork

Collaborative and supportive, working closely with colleagues.

8. Passion for Coffee

Genuine enthusiasm for coffee culture and sharing that passion with others.

9. Adaptability

Flexible in adjusting to different customer preferences and shop needs.

10. Communication

Clear and effective in explaining coffee options and engaging with customers.

11. Cleanliness and Organization

Maintaining a tidy and organized workspace, reflecting the shop’s luxury standards.